a different name from the game and its maker. I had one in a folder named after the download source site.
How did you install? Did you download, save to disk (say my docs or desktop) and then try to install from Control Panel>add/remove programs...or did you install by just double clicking on the file itself wherever you saved it? Or install "live" on net?
I had a similar problem with a game from PopCap and in end had to fix via their tech support.
Since then, I order the games on CD and wait the 3 days or so for it to arrive. That way you always have it & it's key. You get re-load permissions from site on-line with no CD but if they go out of business or even just change the Key registering site addie to different, you're lost.
If you saved to disk: Right click and scan w/ your Anti-Virus (just to be sure) and try disabling AV during actual install (while OFFLINE). In theory, it shouldn't be necessary but AV can corrupt any included drivers for the game. (Yahoo once gave away a Tennis game with a Trojan in it!)
Possibly, you have SP2 and the game PRE-dates and isn't compatible (unlikely if you're buying currently)?
Posibly you have some security program which controls system settings & is preventing part of the install? (Example Spybots Tea Timer/ Bad Download Blocker or Norton..or).
One last idea: Look in your "Event Viewer" (Start>Admin Tools>Event Viewer>applications) and see if there are error reports that connect to install attempt times, RIGHT click on number in error colum & click properties. Might give idea as to where the hang up is coming from.
I suspect you'll need sites tech support help to solve this. I did. Good Luck!
I d/loaded an installer for a game (it took about a minute) I installed it and entered my licence key. When I went to play the game my comp froze and I had to reboot, I tried again same thing happened. I then uninstalled the game via add/remove progs, did a search and deleted everything that it came up with. When I downloaded the installer again it only took a couple of seconds (if that) and when I went to play the game it didn't ask for my licence key and froze again. I've tried this a couple more times but the same thing keeps happening, obviously it's remembering that I put the licence key in so it's not asking for it. Is there anywhere else it might be where search isn't finding it? (Like if I did that regedit thing.........DOH!! Computer technical terms are not my thing as you can see.)
I have no reason to believe this has anything to do with a virus or anything cos I've had loads of games from this company and never had any problems before.
I'm running WinXP and my browser's Mozilla (if that's any help)
Thanks in advance, Kiai x