Additional note: The reason I didn't restore back to an earlier checkpoint when things went wrong with the icons was that it was telling me that the System Restore function was unavailable. So this is one really hosed computer.
The short problem is that I wish to back up My Documents on to my external hard drive (which my computer used to be able to find) but it can't find it. My Computer only shows the C: and D: drives.
The longer background to this problem is that a week ago my computer was infected with the Total Security 2009 virus/malware. After many hours and much Googling (on a different computer) I was able to remove it by stopping the random number process, getting rid of the random number program file, and running Spyware Doctor and other anti-virus software.
I thought everything was fine.
Then today when trying to watch a video on YouTube I noticed that the volume icon was gone from the taskbar. I restarted the computer but that only caused it to lose the wireless icon and others as well. That reboot even caused the Quick Launch icons to disappear but I was able to correct that problem. I also started to get an Application Error with Skype.exe in which it told me that The RPC server is unavailable.
I followed several different directions (after more Googling) about how to restore the lost icons and these directions eventually took me into playing with services and trying to restore the RPC info in the registry and so on and so forth. Nothing made it any better and I've given up. I am no longer trying to fix this problem. Instead all I want to do now is back-up My Documents onto the external hard drive and restore the computer to its factory settings.
I tried Run > diskmgmt.msc but it tells me that for the Logical Disk Manager that The RPC server is unavailable.
Essentially I just need some method to get the external hard drive acknowledged long enough to drop My Documents onto it.