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General discussion

Can't find DVDRAM and CD ROM drives after reactivating from Standby mode

Dec 17, 2003 8:23AM PST

Gateway 500X P4 3.06 GHz
1 G RAM
120 G HDD, floppy drive, DVD RAM drive, CD ROM drive
XP Home SP1, all updates installed

I discovered, quite by accident, that neither my DVD RAM drive nor CD ROM drive are visible after returning from Standby mode.

The system had been in Standby mode, I reactivated it and placed a CD in drive D (the DVD RAM drive) in order to install a program. Nothing happened. So, I went to "My Computer" to start the CD from there. I was surprised to see that the only drives for which icons were available were the HDD and the floppy drive. The DVD RAM drive and the CD ROM drive were also missing from the Device Manager and did not show up in Windows Explorer.

I rebooted and the drive icons reappeared, ditto for info in Device Manager and Windows Explorer; put computer in Standby mode and the drives disappeared again. In short, if I don't use the Standby mode, all my drives show up and work normally. If I use Standby, the D and E drive icons vanish and the drives do not function (except to open or close when I push the appropriate external eject buttons).

I've searched Google for an answer but have come up dry. Sad Any ideas?

Thanks!

Discussion is locked

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Re:Can't find DVDRAM and CD ROM drives after reactivating from Standby mode
Dec 17, 2003 8:27AM PST

This is too often caused by BIOS or driver issues. Being a new machine with warranty, you should contact Gateway and have them supply a fix.

bob

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Re:Re:Can't find DVDRAM and CD ROM drives after reactivating from Standby mode
Dec 17, 2003 1:35PM PST

Thanks, Bob, I'll do that right away.

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Re:Re:Can't find DVDRAM and CD ROM drives after reactivating from Standby mode
Dec 19, 2003 5:34AM PST

Well, I contacted Gateway and they suggested a BIOS update. Did it........ no change. Then they suggested downloading updated chipset drivers for the motherboard. Dit it........ no change.

I guess I'll contact them again, and see if they have any other ideas. In the meantime, I've disabled Standby. Sad