I'm sorry for not giving you enough info. I am running Win/7. I haven't tried any of the great suggestion above yet because I bought Kaspersky PURE Total Security 3.0 but can't download that either. I've been doing alot of troubleshooting because I've also been getting alot of spam!! and pop ups telling me I have 1) trojan-PSW.Win32.launch, 2) Hacktool:Win32/Welevate.A, 3)Adware.Win32.fraud. The 1st time I got this error, I clicked on the tool to clean the computer but of course it didn't do anything. I got the same message again several days later but closed it. I imagine it's malware.
I didn't know that my trial version of malawarebytes had expired about 9 days ago. Perhaps that gave somone a open door to hack me????
I found while troubleshooting that in my Event properties,(event 500 w/ 999 events) that desktop Win. mnmgt, is experiencing heavy resource contention. Video mem. resources are over utilized. The OpCode: Video Mem. Degradation. Also, I have 9,406 administrative events (lots of errors) event 59 side by side.
My system didn't find any integrity violations but seems most of my programs aren't compatible as I ran a check in safe mode. Such as Adobe Reader X, Real Player, Malwarebytes, Hardware and devices, Silverlight and more. I'm not sure if it was successful when my settings were applied to Win/ XP service pack 2. I also did a restore in safe mode to as far back as I could, only to 4/10 and changed password. Then I tried safe mode with networking to run Microsoft Safety scanner but couldn't download the the scanner in safe or reg. mode.
Another issue could be a download I did by mistake, "myfuncards" toolbar from Mindspark Interactive Network on 2/23 and tried to immediately remove it. It's currently in my list of programs yet and everytime I've tried to remove it, it tells me to reset my home page and default search settings. Could that be malware?
Also tried Microsoft Fix It tool to fix I.E. add on problems when I.E. hangs. I can't run it. It's just like everything else, won't start or download.
OS name- 7-home premium, service pack 1
Sys. manu. and model and type - HP-Pavilion BK149AA-ABA s5414y, x64 based
Processor- AMD Athlon (tm) II X2 215, 2700 Mhz, 2 Cores, 2 logical processors
SMBIOUS Version, 2.5
Installed RAM, 4.00 GB
Total physical memory, 3.75 GB, Available 2.15 GB
Total Virtual memory, 7.50 GB, Available 5.66 GB
Before I call Kaspersky I'd like to have a idea of what's going on especially if I get someone who doesn't have clear English (not to hurt anyone who may be reading this). I just have problems following instructions when on the phone or a chat.
In advance thank you again... You're all super people