We note this in the Cnet Storage Forum at the top sticky. We boot from CD some other OS (like Ubuntu) and delete what needs to go away.
Had severe problems with latest install of Zonealarm. Uninstall says files are protected. Examining zonealarm folders and files shows them all with "read only" status (grayed out), and says I don't have access to change this (from admin account status). This is a toshiba laptop, windows XP, SP3 up to date.
I tried running system restore to earlier dates but get message "can't restore to earlier date - no system changes made" (or something like that) for any dates I tried.
How can I change the zonealarm folder to eliminate read only status so I can run the unstaller????