Windows Legacy OS forum


Can't connect to Windows Update

by Mrfullsrvc / January 27, 2012 10:28 AM PST

A few weeks ago i clicked on a Craigslist jobs ad link and suddenly IE8 completely closed and XP Internet Security 2012 appeared, despite not being installed on my computer.

I run an anti-virus program (CA) and had updated Windows Defender running in real time protection mode. I also have Malwarebyte's anti-malware installed but not running real time protection. Once the rogue program appeared, I couldn't access Windows Defender or the Malwarebytes program, but could run my anti-virus.

My AV program detected the rogue program and removed part of it. Once I removed part of the rogue program, I was able to access Malwarebytes, but not Windows Defender.

A deep scan from Malwarebytes removed the rest of the rogue program, but I still couldn't access the MS Update site or Windows Defender.

The only other time I had to deal the with rogue program was in 2008 when my boss installed it on her computer at work. I was able to install Malwarebytes on her computer, completely remove the rogue program and was able to connect to the MS Update with no problem...after that I installed Windows Defender on her computer and it was fine.

Is there a registry fix to correct those problems or do I need to reinstall XP? I'm seriously thinking of purchasing a new computer with Windows 7 pro, but would still like to be able to fix the registry issue.

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All Answers

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"Can't connect to Windows update" . . .
by Coryphaeus / January 27, 2012 11:43 AM PST

Doesn't tell much. Tell us exactly what happens when you try.

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PLease Follow These Steps..
by Grif Thomas Forum moderator / January 27, 2012 12:00 PM PST

The link below describes specific removal instructions for the malware you obtained.

Note there are a few extra things that need to be download and run, including the "FixNCR.reg" file, Rkill, Malwarebytes, and TDSS Killer.

AFter restarting the computer and running the above tools repeatedly till nothing is detected by Malwarebytes, if you still can't access Windows Updates, then try the steps below:

Re-register the Windows Update DLL with the commands below

Click Start, click Run, type cmd, and then click OK.
Type the following commands. Press ENTER after each command.
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

Hope this helps.


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