That's the only clue I can latch onto that makes me think the OS has been infected by some sort of malware. More clues are needed to determine the malware's name and how to recover.
Some malware hijacks the TCPIP settings which I can put back into place with WINSOCKXPFIX which I download from the internet and carry on a CD with common tools I use to recover from malware.
-> More details could reveal that the owner is a P2P user (a common source of trouble), has an expired antivirus, or no firewall.
I am posting here in the hope that someone will help, I am a Mac user and know very little about PC operating systems, however I need help with regards to a Windows XP problem. My b/f cannot connect to the internet and we fear/think it may be a virus? Basically all we know is that when the computer came on there was some kind of message like.. "MSN Messenger cannot open.." then something about virus protection... but then.. it said "cannot connect to internet provider". All I know is that the computer is reeealllly slow or nothing works at all, the startup taskbar does nothing when clicked. He has Norton (but I'm not sure if he can access this as the startup task bar doesn't work - again I may be wrong I have never used Windows XP in my life - or a PC). Please someone help us?