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Can't Connect HP TouchSmart to Dell Printer

by wolf_cloud9 / November 8, 2009 9:23 PM PST

This should be a fairly easy process, but I'm not able print on my Dell Photo AIO Printer 962. My laptop is a HP TouchSmart tx2-1375dx Notebook. I have installed the drivers by plugging the printer into my Notebook.

What would be stopping it from connecting? My notebook basically acts like it's going to print, then I look in the que and it doesn't show anything in it and the printer doesn't make a peep.

Please help!

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This is odd.
by R. Proffitt Forum moderator / November 10, 2009 10:01 PM PST

"I have installed the drivers by plugging the printer into my Notebook."

Most of the printers I've installed have me install the printer drivers by some download before plugging in the USB cables. My only thought here is what you wrote sounds incorrect.

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Still Need Help
by wolf_cloud9 / November 15, 2009 8:13 AM PST
In reply to: This is odd.

Well, I can say that what I wrote is not incorrect. I plugged in the cord from the printer to my laptop and my laptop showed that the driver was found and I had it download it.

When it didn't work, I went to the Dell website (since it is a Dell printer) and found the driver and downloaded it that way (again,) to see if it didn't download properly before.

Needless to say, it is still not working. I'm not sure if anyone else has the new HP Touchsmart laptop, but I really could use some help.

Thank you.

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The next test.
by R. Proffitt Forum moderator / November 15, 2009 10:52 AM PST

Does it print from other machines?

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