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Can't connect HP dm1-3025dx with Netgear WPN624 router

by robruc / May 2, 2011 12:07 AM PDT

I just bought a new HP notebook, and when I type in the passcode it says that I may have mistyped the passcode. This is not the case, I have two other computers working on the router, and I even generated a new passcode and reset the other two computers and they connect fine. HP directs me to Netgear support, and they are trying to tell me that the notebook is a "different platform" than a regular desktop or laptop, and I need to pay them $99.95 to change some settings in my router to make it work. Can anyone tell me what I would need to change?

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All Answers

Best Answer chosen by robruc

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I am unfamiliar with this particular router but
by peacox / May 3, 2011 10:34 AM PDT

most routers have a setting within them by which the total number of local area network IP addresses can be limited.
If yours has been set to 2 then trying to connect a third pc will fail.

To test this try switching off one of the 2 working PCs and then try to connect your notebook.

Unfortunately this is not the only way in which the router could have been configured so as to cause this effect and without knowing the find detail it is difficult to suggest a cure but $99.95 does seem excessive for what would be a fairly simple adjustment. Surely there is some enthusiastic geek available in your area that could fix this.


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(NT) Problem solved
by robruc / May 3, 2011 12:39 PM PDT
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Problem solved
by robruc / May 3, 2011 12:46 PM PDT

All I ended up doing was resetting the router back to factory default settings. At one time I had to configure it for a Xbox 360, and although everything else worked the HP wouldn't. Netgear "tech" was full of it; this notebook doesn't require anything special and they were just trying to burn me for $100. Thanks for the reply.

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I can help
by NewJerseyPete / May 11, 2011 4:42 AM PDT
In reply to: Problem solved

This netbook will not connect with with open wifi. You either need to protect your wifi or change a setting for the netbook's wireless card.

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