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Can't complete a download, please help!

by jdp1954 / February 15, 2007 12:15 AM PST

I just got rid of Internet Explorer 7.0 which was a mistake to download to start with and recently downloaded Mozilla Firefox which I really am liking. I have now decided to convert Outlook Express to Mozilla Thunderbird. I have tried 4 times to download it. The file states it just over 6mb. Each effort to download starts out ok and continues until it completes just over 3mb at which time it indicates the download is complete. Then a window pops up that states run at the right top and has a cleanup button at the bottom. When I click run I get a window message that the file is corrupt. Each additional time I attempt to re-download the program, I get a message, "file already exists, do you want to replace". I downloaded Firefox without any problem but it seems impossible to get Thunderbird. Any suggestions would be appreciated. Also I am on dial up if that matters. Its always worked in the past with a lot of patience. I 'm running Windows Xp, home edition. Thanks in advance...Jim

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Downloads
by Stan Chambers / February 15, 2007 12:58 AM PST

When you got the message to replace the corrupt file, did you check yes?
Firefox is set by default to download files to the desktop. I go there to delete the corrupt file.
Also, there may be a problem with the particular site that you are downloading from. Firefox and Thunderbird are available at many different sites. I prefer using the Mozilla site. Try another site.
Best of Luck

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Thunderbird
by phil66 / February 15, 2007 1:09 AM PST
In reply to: Downloads

Jim

Try uninstalling TB from the add/remove program.
Also all other locations that you can find any traces of TB
This includes the profile file which you can find how to locate at this url
http://www.mozilla.org/support/thunderbird/profile
It's been my experience that anytime you have a problem such as yours it is better to start completely over with your install.

HTH
Ray

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Thunderbird problems
by jdp1954 / February 15, 2007 2:16 AM PST
In reply to: Downloads

Yes I clicked replace but it did the same thing 4 times and from 3 different sites including Mozilla. Thanks...Jim

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Just a hint...
by Edward ODaniel / February 15, 2007 1:38 AM PST

How did you manage to download Firefox?

I'll bet MSIE could get Thunderbird for you too.

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Firefox download
by jdp1954 / February 15, 2007 2:13 AM PST
In reply to: Just a hint...

Thats exactly why I'm confused, I simply went to the Mozilla site and clicked the download button. It downloaded eaisly and without a problem. After it finished I clicked install and it loaded without any problems and imported everything from Internet Expolrer7.0. I love it. The 7.0 Explorer really messed up my computer. I wouldn't advise it at all!

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MSIE
by Stan Chambers / February 15, 2007 2:18 AM PST
In reply to: Firefox download

Ed seems to suggest that you try using Internet Explorer to do the download.

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Download problem
by jdp1954 / February 15, 2007 2:24 AM PST

Thanks guys, I'll try all the suggestions, I appreciate the replys....Jim

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