Can't check my email problem with Wireless Network??

by dougpeterson55 Sep 16, 2005 4:46AM PDT

Hi,

I have 2 toshiba laptops both operating on xp and have wireless network setup. I am able to get on the internet with both but I can only check email on one of them. I am using hotmail as email account and when i log in and wait for it to open my mailbox, i get a page cannot be displayed error. Anyone have any trouble shooting ideas. I have tried my gmail account also to no avail on the one machine so i don't think it is the email provider something with my settings on the one laptop. Any ideas greatly appreciated.

Thanks,

Doug

Discussion is locked

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Another issue can the out of date router firmware.

by r. proffitt Forum moderator Sep 16, 2005 5:21AM PDT

Is it up to date?

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I am using a linksys wrt54g router that i just bought

by dougpeterson55 Sep 16, 2005 8:55AM PDT

hi, i am using a linksys router that i just bought last week at best buy so i would assume everything would be up to date??

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can't assume that

by linkit Sep 16, 2005 9:10AM PDT

Can't assume that.

Latest Version: 4.20.7
Release date: 8/25/2005

The mfg. could have boxed your router months ago.

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so what would you recommend doing???

by dougpeterson55 Sep 16, 2005 9:21AM PDT

If it is the router's software, why would hotmail and other email work on my other computer??? wouldn't it be all or nothing? thanks in advance

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routers have routines, too

by linkit Sep 16, 2005 9:35AM PDT

Some webpages, including free webmail sites, have objects in them (javascript, activeX, etc.) that have the potential to install/behave like malware. There are software routines in your computer that can be blocking these (antispyware, firewalls, etc.). Routers often contain firewalls and filters, too.

R. Proffit was wise in recommending a firmware upgrade. At least you can eliminate the router's firmware in your troubleshooting.

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Internet Options

by linkit Sep 16, 2005 10:30AM PDT

In Internet Options, what happens when you clear all cookies and delete files (offline files, too)?

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It's been a wish...

by r. proffitt Forum moderator Sep 16, 2005 1:08PM PDT

That new meant you didn't have to check the firmware. In short since I've already noted the firmware must be checked... Here's why. The MTU may be too high and email retrieval will fail for some.

To fix this issue, the newer firmware addresses this so you don't have to.

Let's remove the firmware from the probable list of causes.

Bob

Can't check my email problem with Wireless Network??

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