Windows 7 forum

General discussion

Can't browse Internet but can ping sites

by shwalker / January 12, 2010 11:31 AM PST

Windows 7 with current updates. IPv6 & Quality of Service not enabled. IPv4 set for auto DHCP & DNS. Can ping router and 4.2.2.2 and 66.102.9.99 OK. Can not ping www.google.com. Have reset winsock via [netsh winsock reset catalog] and [netsh int ip reset reset.log]. Have un-installed IE & re-installed. Have uninstalled & reinstalled network adaptor drivers. DNS server's status is good. Set only DNS to 208.67.222.222 (open DNS). Firefox can not access Internet either. Have set up new user & it can not access WAN either. Firewall is off & security software (ThreatFire & Immunet) are disabled. No proxy server. Ran CCleaner cleaner & registry scans. 'Diagnose' option on network adaptor could not identify the problem.

Any ideas?

Thanks.

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Last week.
by R. Proffitt Forum moderator / January 12, 2010 10:57 PM PST

I had a rash of these failures. It was the trial version of Norton expiring and I can't explain why Symantec chose to kill the internet connection when it expires.

Use HIJACKTHIS to see if any norton or symantec software is still installed.
Bob

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Problem resolved
by shwalker / January 14, 2010 11:02 PM PST
In reply to: Last week.

Turned out to be Bonjour was causing the problem. I removed it and all is well.

Your suggestion to look at HijackThis helped me narrow down the problem.

Thanks.

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Thanks. The picture is coming into focus.
by R. Proffitt Forum moderator / January 14, 2010 11:05 PM PST
In reply to: Problem resolved

My list of common Windows 7 network headaches or failures is now:

1. Multiple items in the networking area. ie. You want only what you need.
2. Expiring AV Suites.
3. Bonjour.
4. The old PROXY issue.

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Just a long shot
by mg9999 / January 13, 2010 11:37 AM PST

Consider deleting your history, cookies, and even temp files. Has worked for me, albiet under different circumstances. And I can't explain why. Computers!

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For those mom and pop users out there in the forums
by Dango517 / January 15, 2010 6:07 PM PST

Try these first.

Loosing your connection


Find a gadget/widget/meter to put on your desktop to monitor your connection.

If your looses connectivity contact your ISP and complain. Expect a broken connection when connected to the Internet. Streaming data like audio, video and gaming should be continuous {streaming).

Make sure your Ethernet adapted driver is up to date.

Disconnect all wires concerning your connection, wait 30 seconds then plug them back in again, including transformers. Wires should snugly fit into ports.

Restart your modem

Note: A wired connection is more reliable then a wireless one, switch to a wired connection if possible.

Note: You can check your connection speed here:

http://www.speedtest.net/



This thread untracked

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troubleshooter
by TaraS_WinTeam / January 21, 2010 5:58 AM PST
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Solution
by sunnykhandelwal5 / July 12, 2016 5:44 AM PDT

Hi. I was facing this same issue and here is how I resolved it:
Go to msconfig from the run command and then check the box "Hide all microsoft services"
Then click on disable all, click RESTART.
You should now be able to browse.

Before I did this, I had also reset internet explorer from internet options as well reset google chrome also. Though that had not solved my issue, but I am not sure wjether that is a prerequisite for the issue getting solved.

Hope this helped. None of the other replies worked for me.

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This old post is closed.
by R. Proffitt Forum moderator / July 12, 2016 8:05 AM PDT

Feel free to start your own new discussions.

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