Samsung forum

Resolved Question

Can't access apps.

by Bill McKenzie / January 26, 2014 6:52 AM PST

I was having trouble streaming episodes of Game of Thrones; when fast-forwarding, it froze at a certain point then returned to the episode list. I tried with other episode4s with the same result.
Samsung support advised me to reset the Smart Hub, after which the Home Screen showed on 2 large boxes APPS and Photos, Videos and Music. The usual third box on the left isn't there. On clicking Apps, the Privacy screen appears and after a time the message ' An error has been detected with the information obtained from the server'.

Checked with iprimus - WiFi connection fine.

Back to Samsung - who tell me this is a problem others also have and they are 'working on it'. That was several days ago and still nothing.

I'd really appreciate some advice on this.

TV - Samsung series 5 LA40C55OJ FXXY
BD-HDD Combo - BD-8500A

Bill McKenzie has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by Bill McKenzie

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Looking at the Samsung Facebook page.
by R. Proffitt Forum moderator / January 26, 2014 8:23 AM PST
In reply to: Can't access apps.

Is not showing anything but others reporting in.

Let's hope they get it working soon.

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Thanks Bob
by Bill McKenzie / January 26, 2014 9:19 AM PST

I've always avoided Facebook but found it necessary to sign up for this. However, as I don't know my way round FB, would you mind pointing me to the appropriate part of FB?

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Just read more reports at FB
by R. Proffitt Forum moderator / January 26, 2014 9:46 AM PST
In reply to: Thanks Bob
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(NT) Thanks Bob
by Bill McKenzie / January 26, 2014 11:58 AM PST
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