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Can't access 1 site with 1 ISP

by Scruppy / June 24, 2004 12:41 PM PDT

Hello! I work with Century 21 in NC. We have a website through homes.com that is accessed using our own domain name of rutherfordcountyhomesandland.com. We have 3 other names that point to it. My problem is this:

I have 3 computers at my office -- 2 desktops (1 running WIN 98, other WIN XP) and 1 laptop (WIN XP) -- that connect via Bellsouth DSL. I have a wireless belkin router to share the DSL connection. I can connect to the net just fine. I cannot connect to MY website. (NOTE: Our domain name expired and then it was renewed. It worked fine before it went down . . .) If I use a different ISP (such as Walmart) on the same computer, I can pull it up just fine. Just not using Bellsouth. I get a "Can't find Server" error. I believe that it is a Bellsouth problem as opposed to a router problem.

I'm stumped because although I've worked with web developing for years, I've never come across this problem before -- it's usually the whole net or none -- not just one site using one ISP. Can anyone offer any suggestions or insight into what might be happening? I was wondering if it had something to do with the DNS servers at Bellsouth. Please e-mail me at SwipedOut@wmconnect.com with any ideas -- I'd really appreciate it. Thanks everyone -- and have a wonderfully safe 4th of July!

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Re: Can't access 1 site with 1 ISP
by Kees Bakker / June 24, 2004 7:22 PM PDT

I suspect the same as you: their DNS. To prove it: use ping in a MS-DOS window.

Connect to an ISP where it works. Use ping with URL (like ping reviews.cnet.com) to get IP-address. Check with ping ip-address.

Then connect to an ISP where it doesn't work. I expect ping with correct ISP-address will work, and ping with URL will fail.

I assume something went wrong with updating their DNS. It might heal itself in time, depending on the protocol for synchonising DNS-servers.

Hope this helps.

PS. It's usual to answer in the forum, not by e-mail, so that others can see the answer (both for their education and for saving them the time to answer if they agree with an answer given).

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Re: Can't access 1 site with 1 ISP
by Scruppy / June 25, 2004 11:23 AM PDT

Thanks so much Kees. I did Ping along with virtually everything else that I could possibly think of. Nobody else at my office had any idea what I was talking about, so having someone else confirm what I was thinking is such a great help. Thankfully, the problem did resolve and I had my sites back up and running today. Which is a good thing because I don't think my brain would've stood up to another day of that mess.

And I completely understand about posting replies to the board. I used to moderate a board on AOL about 10 years ago when I taught an HTML class online. But I truly appreciate your point of view -- thanks again. Have a great weekend!

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