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Question

Can someone tell me if I'm getting the alienware 17 r2 or 3?

I recently purchased a alienware 17 laptop thinking it would be the R3 version, but my item list has a R2 shipping listed. I contacted customer support but I can't understand some of the things they're saying. Here's my item list: Quantity Description Unit Price
1 Alienware 17 $814.05
1 Killer Wireless 1535 Driver $0.00
1 Intel Core i7 Label $0.00
1 No FGA $0.00
1 Regulatory Label $0.00
1 Dell Limited Hardware Warranty Initial Year $0.00

1 Microsoft Office 30 Day Trial $0.00
1 Premium Support with Onsite Service After Remote Diagnosis, 1 Year $99.00
1 Premium Support, 1 Year $139.00
1 Accidental Damage Service, 1 Year $59.00
1 $0.00
1 $0.00
1 NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDR5 $526.47

1 32GB Dual Channel DDR4 2133Mhz (16GBx2) $350.98

1 1TB PCIe SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (Storage) $614.22

1 Intel(R) Core(TM) i7-6820HK (Quad-Core, 8MB Cache, Dynamically Overclocked up to 4.1GHz) $87.74


1 Windows 10 Pro (64bit) English $149.17
1 17.3 inch UHD (3840 x 2160) IGZO IPS Anti-Glare 400-nits Display $219.36
1 None Included $0.00
1 Killer 1535 802.11ac 2x2 WiFi and Bluetooth 4.1 $0.00
1 US Power Cord $0.00
1 8 Cell 92W Hour Battery $0.00
1 No Option Included $0.00
1 English Keyboard $0.00
1 Alienware 6 programmable Macro module keys $0.00
1 240W AC Adapter $0.00
2 Dell.com Order $0.00
1 Safety/Environment and Regulatory Guide (English/French) $0.00
1 Additional Software $0.00
1 Dropbox, Digital Delivery, 20GB for 1 year Promotion $0.00
1 Directship Info Mod $0.00
1 Alienware 17 R2 Shipping box $0.00
1 US Order $0.00
1 Intel Driver $0.00
1 Placemat (English,French,BRPT,Spanish) $0.00
1 Sales order Freight $25.00

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All Answers

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Answer
Only Dell can answer.

In reply to: Can someone tell me if I'm getting the alienware 17 r2 or 3?

Here there have been no Dell reps so my read from your list is a very cutting edge laptop. Can you provide what makes it a R2 or R3?

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R2 or R3?

In reply to: Only Dell can answer.

From what I gathered a DDR4 and Skylark CPUs are what's make it an R3, while R2 has DDR2 and Haswell. While I have R3 components, for some reason I'm getting a R2 shipping box, so I'm worried that they got the specs wrong.

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If you get the wrong thing

In reply to: R2 or R3?

Then you make the RMA call as well as possibly your credit card company to tell them they didn't supply what you ordered.

I don't pay for such things if they get it wrong. The list however looks very nice. Here my son and I have some 6th gen i7 w/16GB DDR4 960M laptops and the only thing we did was move to SSD fast.

We went on one with a 99 buck 480GB SSD and on the other a 500GB M.2 Samsung (140USD). The price for 1TB is not inline today IMO. My machine has a second old school 1TB drive and I see it runs under 99 bucks so I can't guess why over 600 for that.

Do you shop much or is this a work deal?

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Answer
call Dell's customer service

In reply to: Can someone tell me if I'm getting the alienware 17 r2 or 3?

yup..just call Dell. where did you buy this unit from anyway?

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