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Question

Can someone help me on how to fix my laptop?

Apr 9, 2017 10:42AM PDT

It doesn't boot and it brings me to a screen that says (look below) and for the boot disk can I make one from another computer with the same OS to stick into mine with a usb? Any help is appreciated thank you!

What the screen says:
Intel UNDI, PXE-2.0 (build 083)
Copyright (C) 1997-2000 Intel Corporation

For Atheros PCIE Ethernet Controller v2.0.7(11/02/10)

Check Cable connection!
PXE-M0F : Exiting Intel PXE ROM.
No bootable device -- insert boot disk and press any key

Discussion is locked

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Answer
If This Is a Custom Built Computer, Then NO...And Yes...
Apr 9, 2017 11:14AM PDT

....you can create a LINUX boot disk/drive that might allow you to look at the files on the hard drive, assuming it's not entirely dead... (This does appear to be a dead hard drive, or possibly disconnected cabling between motherboard and hard drive..) But, you can't really make a full recovery disk from a different machine with the same operating system to perform a full reinstall because the drivers and other software on the other machine will be different and will usually cause the second machine to not boot..

Just making sure here... Have you removed all USB devices and any DVD/CD's from their drives before restarting the computer? Simple things such as this can cause "No bootable device" errors occasionally. Have you re-seated the cabling from the motherboard to your hard drive, just as a test?

It would be nice to know more about your computer such as make and model, operating system installed, etc. The more information you give us, the better informed our answer will be.

Hope this helps.

Grif

Post was last edited on April 9, 2017 11:17 AM PDT

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Took off all usbs and still the same thing
Apr 9, 2017 1:33PM PDT

However I did check the back of laptop I looked inside and the hard drive did seem a little loose, I could move it a round a bit should I check any wires or completely remove it then put it back? If nothing works will I still be able to recover some files from the hard drive such as pictures and videos and if so how?

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Answer
Re: fix
Apr 9, 2017 12:53PM PDT

As Grif says, if it's only the hard drive that failed, you can boot from any bootable USB-stick of DVD that you can make. You can even use browsers and other programs from Linux without any hard disk. But, of course, to reinstall Windows (from your Windows install disk or stick, or from your backup) you need a working hard disk.

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Linux
Apr 9, 2017 1:36PM PDT

What do you mean when you say browsers of Linux, and would I be able to recover some files from the HDD if I were to use Linux to at least boot the laptop up?

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maybe
Apr 9, 2017 1:42PM PDT

you can boot to a linux live cd or usb and possibly recover your files. it depends on what the problem is. in addition, if it sees your drive, there is a chance that all you really need is a reinstall of the os or a startup repair if you have your os disk available.

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one other thing
Apr 9, 2017 1:53PM PDT

since it is a laptop and if it is a harddrive problem. sometimes they get knocked around. you can try removing the harddrive then reinsert the drive. sometimes it will lose connections if dropped, or just knocked around a lot.

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Tried
Apr 9, 2017 2:51PM PDT

I took the hdd out and put it back same problem, I went into the setup menu when you click F2 and on the info there is no HDD Model Name or Serial number but there is an ATAPI Model Name

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Since It Appears Like The Hard Drive Is The Problem, To Save
Apr 9, 2017 8:00PM PDT

...To save some of those files, your best bet might be to remove the hard drive and plug it into an external USB hard drive enclosure on a separate computer. Either that, or using a Linux USB drive to boot from. If the hard drive is operational, then you should be able to copy your important files to the separate computer using the hard drive enclosure. If it's not operational, then your best bet is to use a professional file recovery company, but it will cost some money. You get to make the decision whether your files are worth the expenditure.

Replacement of the damaged hard drive would then allow you to get back to a usable state by using a reinstall/recovery disk from the manufacturer.

Hope this helps.

Grif

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Gonna try
Apr 9, 2017 9:08PM PDT

Hopefully this works! Thanks for all the advice really appreciate it!

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one final thing
Apr 10, 2017 1:17AM PDT