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Can read e-mails but can't get internet explorer to load

by rachel43212 / December 29, 2008 5:46 AM PST

Okay. I have my mom's computer, that I removed Vista and put on XP. She uses a phone modem, unfortunately. When I use her compuserve service I can check her e-mails, but can't pull up internet explorer or any web pages such as cnn or ebay, etc. When I use the ethernet high speed I hop right on Internet explorer with no problems, unfortuantely my mom only has the phone option available to her. I have spent hours with the customer service to no avail. What did I do wrong? Where should I start? They told me I need to reinstall internet explorer, but that doesn't make sense. Am I missing some drivers do you think? Or is my modem config done incorrectly? I am lost please help. Thank you Happy

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If you're using CompuServe
by alakzam / December 29, 2008 6:37 AM PST

If you're using CompuServe or one of those types of services, odds are you have to specially configure the web browser for it to work. This is probably a bit of a blessing in disguise though, given how big a security risk using Internet Explorer is.

Email the CompuServe tech support and ask them what needs to be done. Then your first order of business should be to download a different browser like Firefox. IE is just not safe to use.

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Which Version Of Internet Explorer? And...
by Grif Thomas Forum moderator / December 29, 2008 7:00 AM PST

.. First, let us know which version of Internet Explorer is installed and we might be able to "repair" it..

Next, if you installed XP on the computer and you didn't install the dial-up modem's drivers, then YES, you'll need the drivers for the dial-up modem or it won't work. (After installing Windows XP on a new computer, you must install EVERY driver for ALL types of hardware on the computer.) When Vista was installed previously, did you write down which modem and driver were listed in Device Manager? Is there a current modem device listed in Device Manager? If not, you'll need to find which device and driver are supposed to be there.

Next, please download the following utility to your desktop, then double click and run it to repair the internet connection software:

Hope this helps.


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