If you're using CompuServe or one of those types of services, odds are you have to specially configure the web browser for it to work. This is probably a bit of a blessing in disguise though, given how big a security risk using Internet Explorer is.
Email the CompuServe tech support and ask them what needs to be done. Then your first order of business should be to download a different browser like Firefox. IE is just not safe to use.
Okay. I have my mom's computer, that I removed Vista and put on XP. She uses a phone modem, unfortunately. When I use her compuserve service I can check her e-mails, but can't pull up internet explorer or any web pages such as cnn or ebay, etc. When I use the ethernet high speed I hop right on Internet explorer with no problems, unfortuantely my mom only has the phone option available to her. I have spent hours with the customer service to no avail. What did I do wrong? Where should I start? They told me I need to reinstall internet explorer, but that doesn't make sense. Am I missing some drivers do you think? Or is my modem config done incorrectly? I am lost please help. Thank you