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Can'r send photos in Windows Live Mail

Jun 14, 2012 5:29AM PDT

My Windows Live Mail program will not send my photo email attachments. I get error messages, emails dumped into the outbox, and other crazy stuff. Either as attachments or using their photo album. Any thoughts on how to fix this, what may be causing it? It suggests I delete the email and try again or split it up, neither of which is helpful (I can't even send one pic, hard to split up just one!).

Discussion is locked

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Could be
Jun 14, 2012 5:40AM PDT

a size issue.

Many ISP email servers will baulk at large size attachments.

The size of image files in KBytes could be significant, depending what file format they are in.

For example, an image, (photo), which has a .bmp file extension is considerably larger than the same image file with a .jpg file extension.

I have just tested one of mine. A JPG image sized 1.11 MB, (1167.7 KB), jumps to a whopping 7.50 MB, (7864.0 B), when I convert it to BMP.

So have a look at your pictures folder and see what file sizes they are and what file format they are.


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Windows Live Mail won't send photos
Jun 16, 2012 1:27AM PDT

Mark: Thanks for the suggestion. However the photos are jpg. and each is about 1 mg. The 'photo album' that the program sort of forces you into is supposed to handle more photos than a number of attached photos and even that won't do it. I am going to try and uninstall my virus program and see if things work when I do that. Thanks again.

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Re: can't send photo's
Jun 16, 2012 1:33AM PDT

Why not tell more details about the error messages? Looks like it's a message coming from the mail provider. Which one?


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Reply to Kees re 'Cant send photos' error
Jun 16, 2012 5:35AM PDT

Error messages read "delete message & try resending, # 0 x 8CCC0003, and 'couldn't be sent, try splitting into smaller parts', # 0 x 800420CA. Needless to say, neither of these things work. Also, photos email fine when done directly from (not using Windows Live Mail. Also, I tried without an anti-virus program and that didn't help. File sizes are not overly large and emailed photos are recieved fine, just won't send. I think it was ok when I sent one photo but not a few. Thanks.

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Re: can't send photos
Jun 16, 2012 6:11AM PDT

I found an answer on a Dutch forum (use to translate it) where they say that WLM automatically copies the photo you send to your skydrive folder. So you need to be logged in with your Windows Live ID.

I find it kind of strange that WLM should this but, but in I read a more or less similar story. I was solved there by creating a email address, it seems.

So, in certain circumstances, there is some integration between this Windows Live services, it seems. If you don't like that, don't use Windows Live Mail, but switch to Thunderbird (free also).

More from that link:
"Short version - If you are not using a Hotmail account, then: a) You have to Attach a picture or use Insert > Single Photo, b) You can't right-click on a photo and use Send To > Mail Recipient, c) You *can* select one or more photos to send in Windows Explorer and then click on E-mail at the top of the window."

Anyway, I * think * it should work if you send the mail from WLM and add the file from your local hard disk as an attachment. If you get the same error then I * think * it will surely work if you 'zip' the picture on your local hard disk into a zip-file (compressed folder, if you're using Windows XP) and attach that. It won't be any smaller, but it won't be recognised at a picture, so Microsoft has no reason to do anything special with it.


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Has Microsoft crippled Windows Live Mail ?
Dec 5, 2015 9:30PM PST

It would seem that Microsoft has quietly crippled Windows Live Mail (at least for users that sync with Hotmail accounts, which is the default when you configure WLM with an address) so that you cannot send attachments of any size anymore.

Even worse, it confusingly shows a downsized preview of certain files like JPEG pictures leaving users scratching their heads (or calling the support desk) why their pictures are so tiny.

WLM was able to send email attachments without problems up until a year ago but now if you attach anything the message just stupidly sits in your Outbox forever and throws an error message about unable to connect.

You can still send and receive plain text messages using WLM and you can send attachments using a web browser though.

It's really annoying and causes a lot of problems for novice users who don't understand what's going on.

Anthony Maw, MCSE, Vancouver, Canada