That's called a "warranty" and its free for the time period involved. Whatever reason you posted, understand any after the sale advice or support costs a company. They provide initial support and depending on the product maybe even more than expected, but again it's all on a time table. Most after the warranty is expired provide support by some forum or knowledge base via a "support website". That in turn resolves many typical issues usually in the setup or use of product plus any lost s/w, docs, etc.. Of course, if you have a hardware problem its actually broke, then even here the warranty depending, details cover/explain it. Items that are true manufacturing defects/faults are posted there as well. Alas, if you have a popular item, sometimes any support would overwhelm it so gauge how that affects you, but could be addressed better as time passes.

tada -----Willy Happy