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Can not remove Hotmail in "all mail folders" in Outlook 2003

by Sveinuld / December 4, 2008 10:53 AM PST


I have read several other issues and suggestions for Outlook 2003 issues regarding Hotmail account in Outlook 2003, but not an answer relating to my problem.

Windows XPS M1330 laptop, Windows XP valid license, XP 2002 service pack 3 installed, Microsoft Office Outlook 2003 - Microsoft professional edition 2003.

Ok, I have deleted the hotmail account through Control Panel, Mail setup, edit or remove email - removed hotmail.
I have deleted the pst files that Hotmail was receiving the mail to.
I have deleted the Adress file associated with the Hotmail adresses.
I have 1 Microsoft exchange server account left in Outlook 2003, which I want to keep, but should not be associated with Hotmail.

when I start Outlook, there is still a Hotmail "folder" under "all mail folder" to the left in outlook "frame". I can not access it, or delete it. When trying to delete it, I get this message:
"The opperation failed, the object could not be found".

Is there any "out there" that would know how to remove Hotmail or help me with this problem?

I just re istalled all software 2 months ago, everything works fine, so I avoid re installing the software again, but I know this is a wat round the problem.

Thanks & Regards

Norwegian native, so please excuse any spelling errors.

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Some options
by MarkFlax Forum moderator / December 4, 2008 8:00 PM PST

Your English is fine, Happy

I don't use Outlook, so I am no expert, but there are a couple of possibilities.

1] You mention Microsoft Exchange server. If this computer is on a network using Microsoft Exchange, are you sure that the .pst file in question is located on your computer? It could be held on the server.

2] If that is not it, have you tried Outlook 2003's Detect and Repair option in the Help menu? Before using this I would backup, (export), all your mail folders first. And have your Office CD handy.

More details and options, perhaps, here;

I hope that helps.


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Can not remove Hotmail in "all mail folders" in Outlook 200
by Sveinuld / December 7, 2008 4:08 AM PST
In reply to: Some options


Thanks for your reply.

1, the pst is not on the network.
2, Could not delete the folder with the Detect & Repair.
3, I tried the scanpst.exe, sorry to say, but with no luck.

Its time for re install the office software.

Thanks for helping and answering-


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My guess:
by Kees Bakker / December 7, 2008 4:13 AM PST

reinstalling Office won't help. It's a setting in your Windows account somewhere. If my prediction is right, you've got 3 choices:
1. Clean install of Windows XP (that is, after formatting)
2. Make a new Windows account and use that from now on.
3. Accept the situation. There are worse things than a folder name mentioned somewhere.


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