Not clear, alas.
- What is de "V class" screen?
- What "buttons is she told to press"?
- By whom or what?
- With "to no response" you mean that when she presses that button that someone or something tells her to press on the V class screen nothing happens? Is that the right interpretation?
- How old is that PC?
My friend has a generic PC with XP installed. She has trouble starting up getting the V class screen when she pushes the buttons she is told to to no response. She has no other external printers etc. connected. The button on the CD player jammed when she pushed it in a while back and the PC was working after this. When I asked her if it had a CD in the player she can't check as she can't boot the PC up to eject the CD.
Please help me to help her. She is not very computer savvy and I am trying to help her over the phone.
She is a pensioner and has not a lot of spare cash so I am trying to get her started without taking it to someone as the last fellow she contacted informed her it was an old PC 5years old and wanted to charge her viewing fee of $70 if she bought the PC to him to look at.