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can not get pass the V class screen at start up HELP!!

My friend has a generic PC with XP installed. She has trouble starting up getting the V class screen when she pushes the buttons she is told to to no response. She has no other external printers etc. connected. The button on the CD player jammed when she pushed it in a while back and the PC was working after this. When I asked her if it had a CD in the player she can't check as she can't boot the PC up to eject the CD.
Please help me to help her. She is not very computer savvy and I am trying to help her over the phone.
She is a pensioner and has not a lot of spare cash so I am trying to get her started without taking it to someone as the last fellow she contacted informed her it was an old PC 5years old and wanted to charge her viewing fee of $70 if she bought the PC to him to look at.

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All Answers

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Re: boot problem

In reply to: can not get pass the V class screen at start up HELP!!

Not clear, alas.
- What is de "V class" screen?
- What "buttons is she told to press"?
- By whom or what?
- With "to no response" you mean that when she presses that button that someone or something tells her to press on the V class screen nothing happens? Is that the right interpretation?
- How old is that PC?


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Suggestion about the cd

In reply to: Re: boot problem

regarding the CD drawer. There is a small hole in the face of the drawer. Insert a small stiff wire into this hole and it will release the drawer so that you can pull it out.

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things not put in

In reply to: Re: boot problem

The PC is 5years old V class screen tells her to hit tab and delete but doesn't respond when she does. yes nothing happens.

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Re: nothing happens

In reply to: things not put in

Assuming this is a BIOS-screen, not something in Windows, all she can do:
- disconnect everything except the keyboard (that is: mouse, printer, USB-sticks, etc)
- reboot and try again

If no luck:
- connect another keyboard (there's a small chance that it's broken or disconnected, and that would be some explanation)
- reboot and try again

If still no luck, repair most likely is more expensive than a better second-hand PC, maybe even more expensive than a brand-new Windows 8.1 PC.


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