Please try the steps below:
If you can download the tools below on your current computer, and get them to work, then fine, but frequently the problem malware prevents the programs from running correctly. If that's the case, then download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine.
First, after transferring it to the problem machine, run the following tool to help allow the removal programs below to run. (courtesy of Grinler at BleepingComputer.com)
There are 3 different versions. If one of them won't run then try to run the other one. Be patient.... as a black window should open, then close after finding all the background programs.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.
IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.
Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
Malwarebytes Manual Updater link
Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:
SuperAntispyware Manual Updater
In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
And after that, if everything's fine by you can't connect to the internet, then follow the procedures below to check your network "proxy" settings.
Open Internet Explorer and go to Tools-Internet Options-Connection Tab. Click on the LAN settings button. IF there is a check mark next to "Use a proxy server for your LAN", uncheck it. Click OK. Then OK, again.
Hope this helps.......
Hello, I have been dealing with this problem for months and months and have tried everything I can to try and find/fix the problem. Even asking one of my friend's who is a computer geek. But nothing. I have a Dell Inspiron 1525. It is about 3-4 years old and just recently.... Probably a year ago or so it all of the sudden stopped downloading anything. It will make the act... For example, I've tried to download a virus protector and it makes the act of downloading it. The download window pops up and it downloads to 100% and scans it and all that good stuff, but when I double click on it.... nothing, not like it use to do when I'd double click it and the thing popped up and asked if I want to run it. Instead there is just nothing. I go to my "download" folder to see if it even downloaded there and nothing. This happens with anything and everything I try to download. I've tried on FF and IE, same thing. I am in the administrator role and I have checked all security settings to enabled/prompt. Still nothing. If there is anything y'all can give me I will be truly grateful!