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Question

Can my touchscreen be replaced with a non-touchscreen?

Jul 6, 2016 7:00PM PDT

My Windows 10 HP Notebook 15-ac157cl (Touch)(Energy Star) had a issue today. The LED screen cracked recently (the outside layer appears fine) and I contacted HP support. They told me my warranty would give a discount fee of $260 to replace the touchscreen.

That price is very expensive to me since the PC itself cost $500 to buy. I asked the assistant if it was possible to have the screen replaced by a non-touchscreen instead to which is answer was that it was impossible. Yet in the end he said he would contact his manager and get back with me in a few days with the non-touchscreen idea.

Do you guys know if this assistant is incorrect about the non-touchscreen idea? Any suggestions about what I should do if I cannot get my idea or not?

Discussion is locked

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Answer
I'm going to write no.
Jul 6, 2016 9:30PM PDT

The current repair systems may not allow jury rigging like that.

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Thanks for the info, one last question.
Jul 7, 2016 9:57AM PDT

What is the part number for the LED touchscreen? I searched their website for a while and I could not find it.

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See if you can find or if HP will tell you
Jul 7, 2016 12:47PM PDT

You need what is called the service manual. The full model did not help me find it so I wonder if it's some rare Asiian model. But same answer, ask HP for the service manual since that's where the part numbers and more are.