Remember that the V60I is a TDMA phone and no SIM card. When you replace the phone, the ESN (unique in each phone) is updated in the billing system. If you were using a GSM handset, you could merely swap the SIM. TDMA phones are different. If you file an insurance claim, you will receive a replacement GSM model (probably the V180 or V220).
Ok ok I won't cheat the system but at least let me understand how it works. We have two Motorola v60i's from Cingular both around 2 years old or so, one has LockLine the other doesn't. Unfortunatley the other one is 'malfunctioning' let's say for the sake of simplicity (battery has been replaced several times but never lasts on standby more than a day and yes it's been conditioned... display has no backlight anymore and sometimes pressing certain buttons will show up as other buttons like if I press '3' a '9' will show up and I don't know the button for '3').
Since the phones are almost identical, can I just switch the SIM cards and have LockLine replace the broken phone? It's a complicated story as to why one phone has the insurance and one doesn't.
Thanks.
Don't worry I won't try to mess with the system I just want to know how it works and how to avoid situations like this in the future. We are buying a new phone no matter what so a replacement does no good at this point.

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