Dafydd.
My router is a NetGear and the Samsung BD-J5700 can connect to network but not internet. What can I do?
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My router is a NetGear and the Samsung BD-J5700 can connect to network but not internet. What can I do?
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Call 1800SAMSUNG and if they can't fix it, pack it up and exchange it.
I'm sorry to hear about the trouble you've had connecting! Please take a look at the following article and complete the troubleshooting steps. There are also links at the end of the article to take you to different pages should the step not resolve the symptoms.
Let me know if this helps: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=573113&modelname=BD-J5700&modelcode=BD-J5700/ZA
Regards,
HD Tech