Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Can anyone help with RAM issue (mini 311-1037nr)?

Dec 9, 2012 7:09AM PST

My hp mini 311-1037nr will not operate with the memory module installed. I was told that the module was defective and replaced it and the problem persists. It operates quite well without it. Running Ubuntu 12.04 and cannot access bios (used machine, no password).

Discussion is locked

- Collapse -
Answer
Sorry no.
Dec 9, 2012 8:09AM PST

The details seem to be missing. I've never had to access the BIOS to enable memory sticks so at least that's not an issue.
Bob

- Collapse -
Memory stick/bios
Dec 9, 2012 11:10AM PST

I am sorry abut the bios thing, that is a separate issue. Here are some more details. It started freezing and randomly rebooting. Someone suggested that it was a virus and recommended that I change the hard drive, which I did. That did not work. Someone suggested that the memory stick was defective so I changed that one it did not work either. I tried it thinking that I had re-installed the memory stick and it worked, only t find out that I had not put the memory stick back in. I was told that I cannot reload windows because it only has 1gb of memory. I would like to add additional memory.

- Collapse -
I'm guessing the question is where to get memory.
Dec 9, 2012 11:39PM PST

Most of the time I can go to crucial.com and get the right sticks.
Bob

- Collapse -
... where to get memory.
Dec 17, 2012 8:30AM PST

This problem started with the original memory. I have replaced the memory with a new one (2gb) and the problem is exactly the same. Someone suggested it may be the memory controller (???) which I have no clue what that could be. All I know is that it works fine with the 1gb soldered ram.

- Collapse -
You didn't tell me it was from crucial.
Dec 17, 2012 9:09AM PST

And you didn't supply which crucial number you used so I could check if that was the right one.
Bob

- Collapse -
... crutial.
Dec 17, 2012 12:13PM PST

Don't think it was from there but is KVR 1333D3S8S9/2G; 2GB PC3-10600 CL9 204 Pin SODIMM.

- Collapse -
Crucial doesn't show that number.
Dec 17, 2012 12:21PM PST

Sorry, but it appears you are proving it's incorrect or incompatible. Is it a Kingston part?

- Collapse -
Here's the crucial link.
Dec 17, 2012 12:38PM PST