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Question

camcorder shuts off

Nov 16, 2014 2:00AM PST

I just bought a Canon Vixia HF R500 camcorder...it will turn on and work fine until I insert the memory card. Then it shuts off and won't come back on until I take out the card and remove the battery. The memory card is SanDisk 32gb SDHC it's a level 4. According to the manual this should be compatible so i'm not sure what the problem is. Any help would be appreciated.

Discussion is locked

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Clarification Request
Inserting the SD card
Nov 16, 2014 2:25AM PST

This is probably an unnecessary question. You do switch off then insert the card and then switch on again? Seep24 0f the Instruction Manual.

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Answer
Sounds like a fine return story.
Nov 16, 2014 2:09AM PST

Head back to the store for another one. They can see the issue so should be no problem.