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General discussion

Call forwarding vs. Call Re-routing: BIG costly difference

Oct 7, 2006 2:39AM PDT

I recently discovered that "call forwarding" does not appear to be a standard term in the telecommunications industry. For many years the term "call forwarding" in wired services had come to mean that if the number the calls are being forwarded to is on a different network the central office switch would then hand the call back to the originating network with the new destination information and/or hand the call off to the destination network.

However, I recently learned with Sprint PCS wireless that the term "call-forwarding" has come to mean that when the new destination is outside of Sprint's PCS network, Sprint PCS is not handing the call back to the originating network nor a "hand-off" to the destination network. Instead, Sprint PCS appears to be re-routing and metering the call within the central office switch. The wireless customer is being charged by the minute for "call-forwarding" while the wired customer gets call-forwarding bundled as a monthly non-metered fee.

Are my observations correct? If so, shouldn't consumers be outraged by this practice.

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