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C5500 & PC Share Manager: Folders are Empty !

by fdnyfish / August 12, 2010 11:51 AM PDT

I just purchased a C5500 and have it connected via a hard wired internet connection. Firmware is updated. Running version 4.2 of PC Share manager and sharing 3 folders that contain MKV files.

I set the device policy in the software to allow the C5500 to see the folders.

When I go C5500 and change device to the "PC Share Manager" I see the 3 shared folders, but the folders are all empty. Spent an hour on the phone with Samsung support with no help other than a product specialist will call me back in 24-48 hours.

The MKV files play fine when I copy them to a USB drive and play them thru the USB port from the C5500.

I even turned off my windows fire wall and had the same results (prior settings were firewall on with a notification when the firewall blocked a new program).

Any help would be appreciated.

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C5500 & PC Share Manager: Folders are Empty !
by Samsung_HD_Tech Samsung staff / August 12, 2010 2:10 PM PDT
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hello
by fdnyfish / August 12, 2010 10:26 PM PDT

Yes I did refresh after adding folders. The files are compatible according to to the manual, and they do play if i copy them to a USB device and plug that usb device directly into the bluray player.

The files in my folder that i am trying to play/get to display are MKV & MP4 video files.

the bluray model number is BD-C5500

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hello
by Samsung_HD_Tech Samsung staff / August 13, 2010 12:19 PM PDT
In reply to: hello

fdnyfish,

It may be an issue with the network. The files are compatible, so that seems to work on that.

The other option may be to try a different media server software. I do know that some users champion several different media software titles, and that may help connect as well. I just can't speak to why they're not streaming through the network.

--HDTech

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Here's your answer
by artvandelay3 / January 1, 2013 6:07 AM PST

I know it's been two and a half years since you posted this but I had the same problem and was searching for an answer. Just unshare the folder in PC Share Manager, then reshare the folder and refresh the database. Worrked for me.

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