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Buzz Off, Palm

by rustyholman / June 28, 2006 3:43 AM PDT

I'm not one given to ranting... but Palm has really dropped the ball on the Tungsten E2.

1) numerous display glitches - search for a business by the second word in its name, and then tap into the business name. Where the search term would be highlighted, you see something else.
2) scrolling up and down in in Address Book (from a Contact) does not update the screen, although the name the Palm is looking at *does* change, since when you tap Done and drop back down, clearly the device is looking at a new name.
3) Well-documented contact list find bug where the device will only find the first 8 matches and then keep repeating.
4) Birthday reminder bug when you have a contact with a birthday in early January and the reminder would start in December - ie, Birthday on Jan 4, 7 day reminder so the first reminder will appear on December 27. The Device will turn itself on every 15 seconds until it is dead. You hit the power switch, and it turns back on. Fortunately, you won't lose data due to the NVRAM, but you can't take your device with you until you cancel those reminders or change the reminder advance.
5) The application buttons on the bottom occasionally will not turn on the device unless you press them at least twice. I usually feel I haven't pressed them hard enough, but in fact the device is ignoring the first press and needs to be reassured that I, in fact, intended to turn the device on.

Some of these items have been acknowledged by Palm, but the Contact list bugs really get my gall. And, Palm actually has the audacity to suggest installing a 3rd party solution to fix the find bug.

Am I to believe that one of the fundamental features in the device is broken, and that Palm actually recommends that I install a piece of shareware in order to get a core piece of the software to work correctly?

Wikipedia suggests that Palm feels this is a low end device not worthy of being fixed - that seems inflammatory, although given the fact that some of these bugs have been outstanding for more than a year, and similar bugs in other high-end devices have been fixed.

Very disappointing behavior from a company that was once a market leader.

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