Samsung forum

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buying on holiday

by inapot / March 21, 2011 2:51 AM PDT

ibought a samsung galaxy spica mobile phone on holiday in Thailand in November 2010. when i got home i discovered that i could not transfer data, pics, music or video to and from my PC. i contacted samsung uk who flatly refuse to honour the warranty as it was bought abroad.
it is not damaged, tampered with in any way..it is faulty. They claim i would need to take it back to Thailand to get it fixed under warranty (?) they gave me a link to Samsung Thailand, which when i used was all thai so i couldnt understand a word.
is this the policy of a massive global company such as Samsung? to refuse to repair or replace a FAULTY product using highly questionable criteria.
please everyone be aware that if you buy a Samsung product on vacation or in any country other than the one of your residence, your warranty may well not be worth the paper it is written on.
i continue to contact Samsung UK in the hope someone will help, but rest assured there will never be another Samsung product enter this house until someone does!

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What does the warranty document say?
by Kees_B Forum moderator / March 21, 2011 3:00 AM PDT
In reply to: buying on holiday

"Only valid in Thailand" or "International"? I'm asking, because I don't have it. You have, so you can tell.

Did you install the software to connect the phone to the PC? It's called Samsung PC Studio. I find the versions 7.2.24.9 and 3.2.1 available, but I didn't research the difference.


Kees

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pc studio.
by inapot / March 21, 2011 4:27 AM PDT

yes i went to samsung site and downloaded the latest pc studio.
still no good.
when i took it to a samsung authorised service centre they said it is probably a software problem but cannot repair it because they would not get paid for the repair.

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Hey
by my-tech / March 21, 2011 3:04 AM PDT
In reply to: buying on holiday

Sorry to hear your having troubles,

I think the lesson to be learned here ( although kinda silly and unfortunate )
don't buy any expensive electronics or other products that you may need a warranty for because I'm afraid , not only samsung , but alot of other companies will not honor Any warranty if you are reisiding in another country other than where the product is purchased!

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warning
by inapot / March 21, 2011 4:28 AM PDT
In reply to: Hey

then ALL manufactureres should be required by law to state this clearly on the outside packaging of any product.
how this can be legal amazes me.

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warranty
by inapot / March 21, 2011 4:40 AM PDT
In reply to: warning

have just looked at my warranty..
**nowhere** does it state that it is invalid other than the country of purchase...

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