HP forum



by Notebook_User / June 7, 2011 8:49 PM PDT

I have purchased my HP Notebook 6 months ago, opened my monitor to find out that the hinge broke off. The notebook was sent to get fixed for over 2 weeks and even though my notebook on UNDER WARRANTY, they said " physical damage" is the responsibility of the user. Meaning, if you have never dropped your laptop such as myself, you have to pay for it to get fixed. When I asked if laptops were made to be used or decorated on the desk (since you might be at fault for whatever happens to the outside of the computer), the support tech has told me that because it is a physical damage, I would have to pay to get it fixed or use the notebook as it is. I spent over $900 on the laptop and they want me to pay another $300+tax on a plastic hinge that shows no damage of ever being dropped, scratched or water damage.


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HP Customer Service
by Cheron_HP HP staff / June 9, 2011 7:06 AM PDT

I am sorry to hear about your bad experience with HP. I work for HP and would like to review your case regarding the hinge. Please email me at psgsocialmedia@hp.com with your product and contact information. Please include in the subject line Attn: Veronica-Cnet.

"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

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"Beware" is right!!!
by sgt1035 / March 24, 2012 3:36 PM PDT

I paid over $1700+ for my Pavilion DV 9000 (9600?) series. The video was replaced 3 times. The last time it cost me an additional $300 and they never told me there was only a 90 day warranty on the repair.

HP also failed to let me know about the DEFECTIVE nVidia they were using. That's why the repairs. nVidia was taking care of some replacements but HP never let me know about it and, by the time I found that on my own, it had passed the deadline...so...

Here I sit at the ripe old age of 78 staring at my beautiful laptop. I can hear the the hard drives running as smooth as silk...and the screen is black!

HP , in Indian, says "Ve cont fix it anymore...too bad...yup, 90 days...sorry ma'm ... daht's all. Goodbye".
So I sit and cry over my beautiful laptop, that I can't begin to afford to replace on my little social security income, and curse HP... 90 days and almost $300 more for something that they KNEW was defective.

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