Computer Help forum


business usr sends an excel file but can't be opened by cust

by srmonroe / November 1, 2012 4:45 PM PDT

I have a particular user at work who tries to email an excel spreadsheet to an external customer but they are unable to open up the file (error unknown, am still to clarify this).

However, if she forwards this spreadsheet to another business user so that they can send it instead with no changes, the customer can open it up. When she sends me the file to my external email address I can open it up.

She mentioned that there were no issues until her computer was changed, not sure when and how. But she is using the latest Office 2010 package that's all I know.

Anyone seen this before?

thanks :-D

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All Answers

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Re: Excel
by Kees_B Forum moderator / November 1, 2012 6:53 PM PDT

It might help if that customer installs MS Office or Libre Office, in stead of thinking Windows will do it without one of these.


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Alternative? -> PDF
by R. Proffitt Forum moderator / November 2, 2012 12:59 AM PDT

Why not send out a PDF as I find a lot of folk in business know what that is.

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by pgc3 / November 2, 2012 2:01 AM PDT
In reply to: Alternative? -> PDF

Yep, we just had a similar issue and had the individual use PDF format, done deal...however, as you said, MS Office OR Libre Office is a must in such scenarios.

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Excel file
by srmonroe / November 2, 2012 2:13 AM PDT
In reply to: PDF

Thanks guys. Well I'll give it a go but it still defeats the object of why she can't send from her pc and yet other people who have MS office 2010 can, although I'm not sure what package the customer is using to open up the file from other people?

I will get our user to try and save the excel worksheet as a .pdf and send it to the customer and see what happens! :-D If this works then that's great, will let you know next week! thanks :-D

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Let's nail it down.
by R. Proffitt Forum moderator / November 2, 2012 2:21 AM PDT
In reply to: Excel file

A file is a file is a file.

There are folk that try to use Excel's Mail To feature and that will fail under a lot of circumstances. Emailing from the Email app with the .XLS file will work just like other files.

So there's other issues such as those new Privacy Protectors and other scanners that can block sending such because -> Office files can have macros <- and many antivirus suites will see that and block the sending or receiving.

Your IT staffer may have to catch up on all the causes today. There are a lot more than ever before and I only offered a few.

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