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Business and tecnhical reasons not to use 1&1

by Anony206 / July 23, 2011 6:09 AM PDT

There comes a time when things are really bad - here's my technical reasons to not use 1&1:

- DNS: they must host your dns record, but until you point your domain to their nameservers, it won't allow you to setup things like you external MX record. What sucks is that they 'cache' against internal ns servers, so once you have made the change to point the internet to their servers, chances are you have to wait 24-48 hours to set the correct MX record for your domain.

- Support: they've gone to SE Asia for workers, so good luck getting any help. Billing is 9-5 EST, M-F only - so if your account is locked, you can't do anything until they open. I understand you may not want to have phones on 24x7 but at least have someone watching emails.

Needless to say, I'm taking my business elsewhere.

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