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built computer, ASROCK H170M , Only boots with 1 ram stick

I built a computer last weekend using a seasonic atx550, Skylake intelcore i5 6500, an ASROCK H170M Pro4 [ motherboard, Intel HD Graphics 530, and Kingston HyperX FURY Black 16GB Kit (2x8GB) 2133MHz DDR4 Non-ECC CL14 DIMM . I installed Windows 10 Pro, and installed all drivers supplied by the AsRock installation cd-rom.. This is my case, if it matters -

https://www.amazon.com/gp/product/B00VRKVT34/ref=oh_aui_detailpage_o04_s00?ie=UTF8&psc=1

The computer won't turn on with 2 sticks of RAM loaded in the computer. The computer only boots with 1 stick, in the first pci slot. I tried inputting 1 chip into another slot besides the first and my computer did not boot up. I've tested dual sticks in 1+3, 2+4 as well as single sticks in 1, 2, 3, 4. The computer will not boot. It will only boot with 1 stick, and that 1 stick only functions in slot 1. Any ideas?

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All Answers

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Answer
You switch the RAM stick in the same slot and...

In reply to: built computer, ASROCK H170M , Only boots with 1 ram stick

it work? Then I think you should get a refund on the board.

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Answer
Review specs

In reply to: built computer, ASROCK H170M , Only boots with 1 ram stick

Here is the list of supported ram:
http://www.asrock.com/mb/Intel/H170M%20Pro4/?cat=Memory

If not there then or not tested or is the wrong one for it. Of course when you get problems like this, then either the ram or mtrbd. could be at fault. If the bios is not updated should be in case it corrects some RAM issue, but do properly. You should check all that but quickly. If nothing seems to work, use the warranty for RMA return and get a replacement, etc..

tada -----Willy Happy

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