General discussion

BSOD Windows 10 New Computer

Hi guys,
I'm experiencing random BSOD on my new computer and it's driving me crazy.
This is the rough timeline of events:

My friend helped build me a new custom computer (hes built a few before so I assume everything was put together correctly). Everything worked fine for approx 1 week, then I get a random BSOD - memory management error.
I ignore the issue and I get the random errors occur more frequently, finally getting into a non-stop loop of: BSOD on start-up, reset, BSOD start up, reset, etc. So I do a complete reformat and everything seems fine.

3 days later, BSOD memory management error occurs again.
I just tried installing microsoft office 2010 and halfway through I get a new BSOD error - system service exception.

I tried using the windows memory diagnostic tool to see if there's any memory errors but it doesn't completely finish. Basically it passes 2 times (with no errors cropping up), it appears to complete and the computer boots - but it never completely loads, the monitor is on but black. Thus I can never get a list of any potential errors.
The computer appears to run fine right now, but generally when I start opening more programs/installing things (I think?) the issue crops up again. I don't know what's wrong, but I'm guessing the issue is to do with memory?

this is my hardware list:
CPU - Core i5-6500 3.2Ghz 6MB LGA1151
GPU - Asus TURBO-GTX970-OC-4GD5 4G GTX 970
Motherboard - ASRock H110M-HDV Intel H110
Memory - Patriot PSD48G2133K(KIT) 8G Kit (4Gx2) DDR4 2133
PSU - Antec HCG-520M 520W High Current Gamer 'Modular'
Hard Drive - Sandisk Ultra II SDSSDHII 240G Q25 240G SATA3 SSD

I am by no means an expert, please let me know if you need any additional information. I would greatly appreciate any help.

Discussion is locked

Follow
Reply to: BSOD Windows 10 New Computer
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: BSOD Windows 10 New Computer
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
That sounds as if the memory test caused the PC to reboot.

Be sure the BIOS is current, then reset that to defaults and retest.

Try it with a single stick of RAM and ask the board maker to verify the ram is compatible.

- Collapse -
BIOS update

Thanks for the advice. Will try updating the BIOS now. What do you mean by reset to defaults? Sorry this stuff is new to me.

- Collapse -
EXAMPLE.
- Collapse -
windows memory diagnostic tool

I just ran that on a w7 machine.
It runs two passes and then reboots the machine back to the desktop.
There are no results displayed.
The results are hidden in the event log.
How msft expects normal folks to be able to find this is beyond me.
That's a goofy test.

Grab a copy of memtest86 put it on bootable media and boot it up.
At least you will be able to see what's happening.

- Collapse -
no luck

Yep, just downloaded and ran the memtest86 for 11 passes and got 0 errors. Still don't know what's going on.

- Collapse -
Memtest

All that says is your ram is not flat broke.

BSOD memory management error.
This sort of error is often caused by drivers.
Can we assume you loaded w10 then the mobo drivers then the gpu drivers?

If so visit the mobo maker's site and see if there are newer drivers than what you have.
Visit the gpu maker's site and see if there are newer drivers than what you have.

Bios? This gets shaky with your machine crashing.
You don't want a crash in the middle of a bios update.
Download the file....boot to safe mode....apply the update...keep fingers crossed.

- Collapse -
Memtest bootable is a minor operating system

Shows it can boot, can run a program and not have a problem. That itself is enough clue the problem is not hardware related, but software. Something wrong with your windows install. If you want to check more, download a Linux distro like Mint, Ubuntu, Lubuntu, etc and boot from a DVD or USB. If that runs OK, you can be absolutely sure your Windows is messed up.

CNET Forums

Forum Info