Question

BSOD - Win7

Jul 4, 2018 12:11PM PDT

Hello,

I tried to reformat my PC about 2 months ago and it failed massively. I didnt have a copy of my motherboard drivers, so my USBs wouldn't work etc. I managed to finally get stuff working by using a PS/2 mouse directly into the motherboard. I now get a certain "akftix.exe" (or something similiar crashing every launch, when I click close it shows aother 3 or 4 times).

Anyhow, I now keep getting the BSOD at different times.

I was wondering if anyone can assist with diagnosing and fixing?

I've ordered a fresh install of Windows 7 so going to wipe it again. I think it maybe my motherboard? Also I'm about to upgrade my graphics (and probably RAM).

I'm thinking of a Win10 upgrade, however when I tried to do this in the past, my LAN cable would never be recongised.

All help appreciated.

System Information (local)
--------------------------------------------------------------------------------

Computer name: PAUL-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: ASUSTeK COMPUTER INC., Z170 PRO GAMING
CPU: GenuineIntel Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8507928576 bytes total


--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configure your system to write out complete or automatic crash dumps. Select Tools->Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Tue 03/07/2018 18:22:11 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\070318-11653-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF88004A0FEACool
Bugcheck code: 0x116 (0xFFFFFA80103951D0, 0xFFFFF88004A0FEA8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


On Tue 03/07/2018 18:22:11 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmpag.sys (0xFFFFF88004A0FEACool
Bugcheck code: 0x116 (0xFFFFFA80103951D0, 0xFFFFF88004A0FEA8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


On Sun 01/07/2018 21:45:47 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\070118-11263-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF880066D0EACool
Bugcheck code: 0x116 (0xFFFFFA800E53B010, 0xFFFFF880066D0EA8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


On Mon 25/06/2018 21:52:51 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\062518-11310-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF88006350EACool
Bugcheck code: 0x116 (0xFFFFFA800E5554E0, 0xFFFFF88006350EA8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


On Sat 23/06/2018 17:23:53 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\062318-11341-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF88006306EACool
Bugcheck code: 0x116 (0xFFFFFA8011D70010, 0xFFFFF88006306EA8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


On Sat 16/06/2018 13:41:33 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\061618-11185-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA48A0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88002025AFD, 0xFFFFF8800DE65D70, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
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Comments
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Answer
Small world.
Jul 4, 2018 12:33PM PDT

I have fixed a few too many of the TDR errors over the years. These are confusing to most folk as they think it's a driver and well, technically, yes, a more forgiving driver might help but nope, never going to happen.

https://www.google.com/search?q=VIDEO_TDR_ERROR+bad+hard+drive finds the most common cause I run into after overheating hardware.

Share the last letters and numbers from a WEB SPECCY report and maybe the clue is there or confirmation.

Read how at https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

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Link
Jul 4, 2018 1:40PM PDT

Hello,

Link is here: results/jIGUvGT6aMhrCz7aVIicveC

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Answer
I tried to reformat
Jul 4, 2018 1:31PM PDT

It failed massively.

What does any of that mean?
What did you do and where did it fail?

Give a step by step.

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Response
Jul 4, 2018 1:46PM PDT

Hi,

I bought a new hard drive as my old one kept sticking. I wanted to move my OS from my Hard drive to my SSD. I tried to drag and drop (which obviously didn't work). I tried to do a fresh install using a USB but couldn't make it bootable. I tried boot from a CD which worked, but kept sticking too (If I remember right). It eventually loaded up with a clean Windows 7 Home Premium install however none of my USBs would work and I don't have any of the original CDs for my drivers either. Obviously, my keyboard and mouse wouldn't work without any motherboard drives so i had to plug in a PS/2 mouse which I picked up from the store and had to use the windows built in keyboard on the OS. I eventually got the drivers installed, but when installed one (I cant remember which, it wouldn't work).

Now whenever I boot windows up, I get ATKEX_cmd.exe has stopped working, when I click "Closed program" it shows up another 3 times before going away.

At this point, I dont know what to do at all.

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That copy attempt
Jul 4, 2018 1:51PM PDT

Could really create trouble. Next time just clone your old drive unless the old drive coughs up read errors during the clone or the old OS was throwing BSODs all the time.

To clean install, always start with a blank no partition drive. The Windows installer can do the partition work for us. Do not manually partition or format before the OS install.

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OK
Jul 4, 2018 2:43PM PDT
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Response
Jul 4, 2018 2:54PM PDT

I'vwe got a bootable USB on the way. What I'm going to do is format my Hard Drive then do the install on SSD and let it wipe/partition itself etc.

Yeah I've saw that thread before, weird how it's happened just now after using motherboard/this build for nearly 3 years now.

Any idea on the BSOD?

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Answer
A Speccy reading. For the report at jIGUvGT6aMhrCz7aVIicveC
Jul 4, 2018 2:11PM PDT

For the report at jIGUvGT6aMhrCz7aVIicveC

1. Skylake and W7. https://support.microsoft.com/en-us/help/11675/windows-7-windows-8-1-skylake-systems-supported

YOUR PC's maker must give you the all clear for this to work. otherwise, odd failures.

2. Something's funky with the Seagate Smart Values. 01 is missing.
Does this value show in the Speccy but not the report?

3. The Seagate looks to be well used. May want to run without it for now.

4. There's an ODD issue with Windows Defender and Avast in the report. Ask Avast why WD is enabled. It's usually disabled when we install Avast. That's funky too.

5. Power Profile. Set all to none or disabled until the troubles go away.

6. Teamviewer. Disable till troubles go away. If you allowed anyone to remote in, complete all the scans by Grif to be sure they didn't install something bad.
Read http://www.cnet.com/forums/discussions/how-to-remove-pup-option-603542/#post-f742c795-5881-433b-a29b-6d758efe5cd3

7. Driver Booster. For me, always bad news. Drivers are from the makers. Apps like this can break a good setup. Remove, use drivers from the makers. Then do not update unless there's a very good reason.

8. https://www.asus.com/us/Motherboards/Z170-PRO-GAMING/HelpDesk_BIOS/ shows BIOS is way out of date. Can lead to BSODs etc. Read the note and you see the key word "STABILITY." I consider this non-optional.

9. That DNS server. I'd test with others. Google about DNSBENCH to test.

10. In parting a nod to DDU. Use DDU to remove all old graphic drivers and then install the one you like.

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Response
Jul 4, 2018 2:51PM PDT

1. I am a little confused by this. Is my Skylake i7 not compatible with Windows 7?
Also, I custom built my PC with the help of a family friend.

2. No it doesn't show.

3. Would this effect anything? My SSD is older than my HDD, I just got my HDD in November so I think:
Power On Count 1472 times
Power On Time 237.0 days
this shows for both so think its a bug?

4. What should I do with this?

5. How do I do this?

6. Teamviewer is what I used to get on my home PC from work.

7. Uninstalled.

8. The latest BIOS stopped me from using USB I'm sure. I can re-try but that made my USBs not work last time, which was weird.

9. What does this mean?

10. What's this mean?

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It's compatible if the maker says it is.
Jul 4, 2018 4:12PM PDT

Otherwise it can be problematic.

2. Time to go try another Smart Value report system.
Try https://superuser.com/questions/29240/how-can-i-read-my-hard-drive-s-smart-status-in-windows-7

3. Since the HDD Smartvalues were MIA, I am left to comment. The values are needed to see if it's one of the usual causes. Until then I use what information there is. IN SHORT, TDR BSODs are often linked to old HDDs with issues. When we get the HDD smart values, I may be able to point again at that old drive. Until then we could unplug it for test runs.

4. My answer was: Ask Avast why WD is enabled. It's usually disabled when we install Avast. That's funky too.

5. This is Windows 101 stuff. If you need, use tutorials to learn about Windows Power Profiles and settings. There are many fine articles on the web.

6. You know what it's there for. Done.

7. Done.

8. BIOS is required to support W7 and more. If there is some USB issue then my bet is motherboard driver issues. Most common reason I run into.

Also you are missing STABILITY updates. If this fails, then you have a warranty issue to deal with the motherboard maker. Here, I consider this NON OPTIONAL when dealing with BSOD issues. If the owner won't update, we pack and return the PC.

9. It means the DNS is known to be slow or have other issues. You can google what DNSBENCH is, how to use and how to try out the Google DNS.

10. You can google DDU as to what it does and how to use. The video failure (TDR) can either be the driver or as my experience tells me, that old Seagate.

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Response
Jul 4, 2018 4:45PM PDT

2. https://pastebin.com/YFFcXip1 - results

3. Strange because my HDD is was only bought new from Amazon in November 17.

4. They don't provide support for their free anti-virus, only paid subscriptions. I guess it's time to try another AV?

5. They are set to default,.

8. I've got no clue how to update the BIOS. I can see the link but it's a .CAP file. https://www.asus.com/support/FAQ/1008276/ Will this work?

9. https://pastebin.com/2AiNXdc3 - Is this fine? Says Im using better DNS than public, I use my ISPs by default.

10. Got it.

____

I've got a USB for Windows 7 install/repair etc arriving tomorrow, is it worth plugging in and doing repair?

I think everything needs a good clean down and to start from scratch to see if I can diagnose the problem better. Thoughts?

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2. Smart Value 01 and others.
Jul 4, 2018 5:29PM PDT
Shows a drive in trouble. It has not failed but between 01 and 07 this drive is considered trash. If this is on a PC you should expect (for some) hard to explain BSODs and other issues. To me this is a done deal. You have the TDR BSOD and a trash drive. Since this is a well known problem I see no reason to vet or discuss it further. Some folk get upset at this but it is again, well known and the BSODs match the problems with the drive.

3. No worries. It's likely some issue with Speccy why it didn't show up. That's why we use another tool when it happens.

4. Or you could manually turn it off. Having multiple antivirus enabled is never advised.

5. Let me be clear. We are here because there are issues and more. At least we have a really good reason for this machine to BSOD now (item 2.)

8. Not everyone can maintain their PC. With item 2 being what it is, cure that first. But this is not acceptable to be so out of date and with the Skylake/W7 issues, you may be seeing BSODs forever.

9. Only one way to tell. Test against 8.8.8.8 and 4.2.2.1.
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I appreciate your help
Jul 5, 2018 1:16PM PDT

2. Is this a warranty related matter, is it a technical defect in the product itself? Surely in less than 8 months of use this shouldn't be occuring? Would you advise contacting Amazon? What is the actual issue if so.

4. Manually turned off.

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Amazon doesn't make drives.
Jul 5, 2018 1:21PM PDT

Not yet at least and the HDD make may tell you the drive has not failed yet.

I don't want to upset you but to me the issue is answered. It's also been the subject of many prior discussions. That is, what more can I add here? I know folk think I'm cutting some short here but it's dead Jim. At least to me.

Time to ask the maker?

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...
Jul 5, 2018 1:23PM PDT

Well you said the drive has not failed but considered trash.

I was asking if there is an issue here. Like is this a warranty related matter, is it a technical defect in the product itself? When I contact the manufacturer what will I say to them?

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I wish I could answer.
Jul 5, 2018 1:37PM PDT

For this one you ask those that warrant the product.

Yes there is an issue here. But I can't tell you if it's a warranty covered item, or a technical defect. There are many prior discussions that when 01 and 07 go up like that you see the owner complain of many things. Speed, BSODs, the TDR BSOD and more.

When you call for the warranty you supply what they ask and then for the problem note the 01 and 07 values and how your Internet research found many complaining.

They may have you run their own drive tests. As I'm not a manufacturer's rep or such I can't guess what hoops they will ask you to jump through.

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