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General discussion

BSOD Only When Connected To Modem

Jun 20, 2007 10:08PM PDT

Good morning. I am having problems with my Sony Vaio VGN-N320E. After two months of using it with no problems, last week I started getting the BSOD out of nowhere. I have literally downloaded nothing on the laptop since I got it. The only additions would be the automatic Microsoft Windows updates. The error message is as follows:

"Driver_IRQL_NOT_LESS_OR_EQUAL"

"Stop: Ox000000D1 (0x84E0000, 0x00000002, 0x,00000000, 0x88686B40)

"yk60x86.sys - Address 88636B40 base at 88610000, Datestamp 455b140e"

I have researched these forums and learned that the "not less or equal" message is usually a problem with memory. My RAM is 1014 MB and I am running Windows Vista Home Premium. The processor is Genuine Intel(R) CPU T2060@1.60GHz.

Again, the BSOD only appears when the notebook is connected to a modem. I have run several "system restores" to try to get it back to when it was working, but this does not work. Also, "Safe Mode With Networking" also does not allow me to connect to the internet.

I have uninstalled the modem drive and reinstalled it using the internal VAIO program, but this also did not work.

I have noticed within the Device Manager in the Control Panel that the IRQ that there are a few programs sharing the same IRQ path. Could this be the problem?

I am wondering if a bad modem could be causing this, or if it is an internal hardware problem with my laptop. If anyone has any help or ideas, I would be extremely grateful. If you need any more information to make a better diagnosis, please let me know and I will try to get it to you. Thanks.

Autry

Discussion is locked

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What Type Of Modem?
Jun 21, 2007 2:09AM PDT

Just making sure here as the "yk60x86.sys" file usually refers to your ethernet drivers....Are you referring to an external modem such as a DSL or cable modem? Is it a "wired" connection that causes the issue or a wireless connection?

Or are you referring to an internal dial-up modem?

In either case, try visiting the computer manufacturer's website and see if there are updated drivers for your ethernet card, wireless adapter, and dial-up modem. (Because your sound card can also be a potential problem area, update that as well.) If there are none at the computer manufacturer's site, then visit the website of each card's manufacturer.. See if the hardware manufacturer has an updated driver.

If you're referring to a dial-up modem, then YES, I have seen dead modems cause such as issues as blue screens or reboots of the computer. A bad ethernet card could also cause such an issue.

Hope this helps.

Grif

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Ethernet Modem
Jun 21, 2007 5:00AM PDT

I have an ethernet modem and a cable connection.

I already tried uninstalling and reinstalling the modem drive itself, but I will also try the ethernet card and sound card tonight. If this doesn't work, I will try to bring the laptop to a friend's house and test it with their modem. If the laptop works there, I will try to swap out the modem itself.

Thank you very much for your advice.

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Update - BSOD Rears Its Ugly Head
Jun 23, 2007 1:13AM PDT

I followed Grif's advice and uninstalled and reinstalled the ethernet drive (I had already done the same for the modem drive). My computer worked fine throughout the entirety of yesterday evening (6/22). However, when I woke up this morning (6/23) the BSOD was back when I tried to get on the internet. Literally nothing had been downloaded in the meantime. I tried to uninstall/reinstall the ethernet drive again, but it did not work and the BSOD re-appeared.

My modem is a Webstar made by Scientific Atlanta, Inc.

Could it be a faulty modem? Should I try an entire system cleanup to get the computer where it was coming out of the factory? I wonder if the computer would work fine if I was running it wireless (I don't currently have wireless capabilities).

Does anyone have any suggestions for this BSOD that won't leave? Thanks.