BSOD on windows 10 -- unable to do anything

Hi all,

My mom has an Dell Inspiron N5050 which she recently upgraded from windows 7 to 10. Today it said it was updating and not to restart it, but after several hours of a black screen she decided to force off and on again. Now it will only say "preparing automatic repair" and "diagnosing your PC" before leading to the blue screen.

Can't figure out how to get into safe mode, F8 does nothing. Can't use system restore (no restore points), can't use reset pc or "startup recovery" (they give unspecified errors), "Startup Settings" claims it can get me into safe mode but upon restarting I'm brought back to the old blue screen with no new options. Is there something I can do from command prompt? I tried "msconfig" but it won't recognize it.

Also ran the Dell diagnostic test from setup (F2) which reported no problems.

Any ideas?

Thanks so much.

Discussion is locked
Reply to: BSOD on windows 10 -- unable to do anything
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: BSOD on windows 10 -- unable to do anything
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Boot up a Windows 10 DVD/USB and see if it can repair.

Mind you just last month same issue and it was a failed HDD that passed all diags. Really painful to diagnose but it failed again after a wipe and reinstall.

- Collapse -
Reinstall Win 7

from your System Image Disc's that you created and leave it alone.

CNET Forums