Computer Help forum

Question

BSOD because of SISGRKMD

by aclincea / August 9, 2013 12:38 AM PDT

Hi,

My laptop keeps restarting every couple of days with a BSOD caused by the same driver: SISGRKKMD.sys (according to BlueScreenView, a software that analyzes the dump files. Driver description: VGA Kernal Mode Vista Driver Silicon Integrated Systems Corporation). I am running Windows 7.

Is there anything else I can do except reinstalling Windows? And if I do reinstall it (only if I don't have another solution), will this solve the problem?

Please help, thank you

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Clarification Request
What laptop?
by R. Proffitt Forum moderator / August 9, 2013 12:45 AM PDT

And if over a year old, did you do the usual maintenance? I won't detail this as your answer is part of the clues.

All Answers

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Answer
That's not much to work with.
by R. Proffitt Forum moderator / August 9, 2013 12:44 AM PDT

When I look at BSODs I have to look at the entire machine as well as event viewer and more. Here we have less than the tip of the iceberg of information. And don't think for a moment that dump files are where we look first.
Bob

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Since that's a new error.
by R. Proffitt Forum moderator / August 9, 2013 1:07 AM PDT
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Answer
I'd boot to Safe Mode & scan for viruses & malware.
by wpgwpg / August 9, 2013 12:51 AM PDT

I did a Google search for SISGRKKMD.sys, and got ZERO hits. Therefore I wonder about it. If your scan doesn't find anything, I'd rename that file and see what happens.

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Answer
Typo
by aclincea / August 9, 2013 10:51 AM PDT

Hi,

I do have a typo, I will try to correct it. I actually meant "SISGRKMD" ( with only one K). My laptop is Fujitsu Siemens v5535, it's a few years old. I have reinstalled Windows about a month ago, I don't know that much about computers but I try to take care of my laptop. I use an antivirus, antispyware and PC utilities software. I can't delete the file, it seems to be important, from what I read ("SISGRKMD.sys is a process used by your PC to open and execute the files that are required to run software and applications)

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Already tried that
by aclincea / August 9, 2013 11:02 AM PDT
In reply to: Here's a link

It was the first thing I did, but most links are not helpful, they only provide general information about it but if you want to "fix" it, you have to install their software and I don't really trust that software (they either have trojans or are just useless).

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Try booting to the Command Prompt
by wpgwpg / August 9, 2013 11:29 AM PDT
In reply to: Already tried that

When you power up, press the F8 key about once a second until you get the Advanced Boot Menu. Then select Command Prompt. Once there navigate to the folder having the drivers. On my 64 bit Windows 7, that would be C:\Windows\System32\Drivers, so I'd issue this command:
CD C:\Windows\System32\Drivers. Now you can rename (recommended) or delete it. Once done, you can reboot and see what happens. If necessary, you can go back and rename it back.
`
Good luck.

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Answer
Additional details
by aclincea / August 9, 2013 10:57 AM PDT

If you need any additional details that might be helpful, please let me know and I'll tell you. As far as computers go, I only know the basics (installing windows, software, registry tweaking) so I'm not sure what I can try next and what additional helpful info I can provide .

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