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browsers not working - search is redirecting

by dzignerweb / May 11, 2010 10:01 AM PDT

Hi
Whenever I run a search, I get a page like google, except it may not be google search page, since it does not have sponsored links on right side. When I click on a search item, it takes to me not to the search url, but to some other link altogether. This happens in firefox only, but my Chrome is not working altogether - does not even open the home pages I have set. Opera, Safari and IE work fine.
Please please help me, as ff is my default browser, and it is not working. I have downloaded and run trojan remover and hitman pro, as suggested in some forums I visited earlier.

Thanks

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Sounds like Browser Hijacking
by MarkFlax Forum moderator / May 11, 2010 7:51 PM PDT

I would go comprehensive with a couple of utilities often recommended here;

Malwarebytes' Anti-malware, and SUPERAntispyware.

Download and install both, run and update each and perform separate scans with each, eg one at a time.

No mention in your post of a firewall or an installed anti-virus, and while neither would necessarily prevent such browser hijacks, they are essential additions to our arsenal of security.

Good luck, and I hope those scans work for you.

Mark

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firewall antispyware
by dzignerweb / May 12, 2010 5:54 AM PDT

HI
Thnx, I have pctools firewall plus, and superantispyware, both auto updated.
Since yesterday, I have installed hitman pro and trojan remover, after which my other browsers - ie, opera and safari, are running fine. It is only FF and chrome, which are my most-used browsers, which are giving me grief.
I will try other antispywares suggested, and post here with results.
thanks

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Still no anti-virus
by MarkFlax Forum moderator / May 12, 2010 7:24 PM PDT
In reply to: firewall antispyware

That PCTools Firewall Plus seems a good firewall, but it is not an anti-virus scanner.

Hitman Pro is a "second opinion" malware scanner and as I understand it, it is not installed, just run as required.

SUPERAntispyware is a very good anti-malware utility, but is not an anti-virus scanner.

That is what you need, a dedicated anti-virus application that will reside in memory all the time the computer is turned on, will auto-update it's definitions, and will scan every file that is opened. It will also perform a full scan daily. There are many good, free, anti-virus scanners available.

This is how it looks;

1] A firewall is a 'must have', but only one, and on all the time.

2] An anti-virus scanner is a 'must have', but again, only one. It must be constantly running, must update itself, and must perform full scheduled scans regularly.

3] Various anti-malware scanners, at last more than one. They do not need to run in the background all the time, so you perform regular full scans, but not not needed everyday, and you update them just before you use them.

4] Avoid Spybot Search & Destroy and Lavasoft's AdAware. They do not work well with today's anti-virus scanners.

5] Any files you download from the internet you scan first with the anti-virus scanner before running them.

6] Any email attachments you receive, from any source, you save to disk before opening them then scan the saved to disk file with your AV before opening it.

7] If Firefox is still redirecting searches, look at it's Add-ons and do a "Disable and test" elimination. Check any 3rd party 'toolbars' and remove them. You can always add them back in later if you need them.

Cool Delete Firefox's Home Page if it is not the one you normally have, and re-select your favored one.

Mark

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