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Resolved Question

Browsers "not responding"

by Sep 16, 2018 10:37AM PDT

I have a Toshiba Satellite C55-C5241 15.6 Inch Laptop (Intel Core i5, 8 GB, 1TB HDD with Windows 10.
The browsers on my computer are extremely sluggish and say "not responding" This is true with Chrome, FireFox and Edge. It happened as well with the app for OneDrive sign in. I got rid of a bunch of add ons and extensions, but that didn't seem to help.
About 2 months ago I thought my laptop was dying but before buying a new one, I decided to wipe out everything and reinstall windows. It worked like a charm until the last few days.
It does seem that things run smoother once the computer is warmed up, but that has taken 2-3 hours today.
I don't know if my problem is the computer or a router issue. How do you know if it is a router problem?

Discussion is locked

WickedCanuck has chosen the best answer to their question. View answer
6 Posts
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Best Answer

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A Speccy reading.
by Forum moderator Sep 16, 2018 12:55PM PDT

1. Unplug those USB flash drives during normal use. Can slow a PC.

2. Norton Internet Security. There are numerous complaints about this title and issues.
Since this is W10, I'd eject this and go stock. Windows Defender is fine for those that just surf and keep away from bad sites, don't torrent, etc.

3. Check this item out. Disable update sharing.
https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

To me this machine looks very clean. HDD is in good health, memory is proper with dual channel working. If this was mine I'd try the 3 things above PLUS test with another DNS. Try 8.8.8.8

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Thank you!
by WickedCanuck Sep 17, 2018 10:43AM PDT

Thanks very much for your help. I removed Norton and enabled Windows Defender and removed the flash drive until needed. The update sharing was already set up according to that article. The computer is super fast at start-up now. Today, the Chrome browser was still sluggish and "not responding" for at least a couple of minutes. I deleted Chrome and am using FireFox browser. It was slow and not responding yesterday, but after deleting Chrome, it's working well.
Fingers crossed this solves the problem. Thanks again....I was close to buying another computer!

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DNS change
by WickedCanuck Sep 17, 2018 10:46AM PDT

PS: I didn't test with the DNS change, but I will if sluggishness persists.

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Good to read.
by r. proffitt Forum moderator Sep 17, 2018 11:42AM PDT

Some sites are what we call "heavy" and may cause browsers to lag or go to not responding.

Chrome just updated so if you want to try it again, try NINITE.COM since it's what I use to avoid unwanted addons.

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Answer
Usually not a browser or router issue.
by Forum moderator Sep 16, 2018 11:13AM PDT
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Speccy
by WickedCanuck Sep 16, 2018 12:25PM PDT
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