Computer Help forum

Question

Browsers freeze entire computer?

by dreamynights / October 22, 2011 5:31 AM PDT

Not sure if this is a hardware question or programs but for some reason, my 5 month old laptop is starting to freeze when I first open my browser, both Mozilla and IE. It doesn't freeze instantly when I open them, but usually in about 2-5 mins of surfing. First the browser freezes and if I try to use any other programs it will end up freezing too. The computer stays frozen about 3-5 mins and sometimes Ctrl+alt+delete will speed up the process. Other times Ctrl+alt+delete will make me end up getting a black screen. This always happens after startup at least once and is most serious at that point. My computer may freeze once or twice more throughout the day but it is usually a really short freeze.

I do not seem to have any viruses as I ran several scans with Malwarebytes and Trendmicro. I had also previously asked for my HJT logs to be read on another forum and they found nothing, but this was before I started having this problem. The only things I can point out before this problem started was that one night when I left my computer idle, I came back to a blue screen that had done a memory dump and it said the dump had failed. The other thing was that my Nvidia graphics card recently got updated. I dont remember if the blue screen happened before or after the update.

Some searches on google showed some people with the same problem as me, some threads unanswered and some just saying to do a system restore. I dont want to do a restore so if theres any other advice to be given about what the problem might be, that'll be great! Also detailed step by steps would be helpful because I'm a big noob. Thanks!

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Clarification Request
No make, model.
by R. Proffitt Forum moderator / October 22, 2011 5:34 AM PDT

I did however see this with (another) dv6000 laptop. The fix was expensive!

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Clarification Request
You said ...
by Edward ODaniel / October 22, 2011 10:16 AM PDT

"The other thing was that my Nvidia graphics card recently got updated"

Do you mean you updated the drivers? f so how about rolling back that update and installing the old drivers - new is not always better (especially if they may have been an update through Microsoft Updates rather than through the vendor).

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roll back
by dreamynights / October 22, 2011 10:28 AM PDT
In reply to: You said ...

How would I roll it back? Would I download an older version and install it?

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