Hi mayord21,

Thanks for your message. But just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for Canada. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung Canada portal for support on that product: http://www.samsung.com/ca/support/model/BD-E6500/ZC

Hope this helps you!

HD Tech