how a user's box is connected to the WWW unless the question contains such information. We have no way of knowing what a user has checked and the result of any repair unless the question contains that information. Just because IE isn't connected to the WWW, it may or it may not be a problem with a program or a system infection. We must take tiny steps and start at the very beginning. Don't forget about the "RED" text above the box where you start asking a question:
"If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended."
Please remember to include operating system service pack update information. When asking a question concerning a specific program or peripheral used on your system tell us its name and version, manufacturer and model number.
1. The article [Q870700] explains how to troubleshoot problems accessing secure Web pages with Internet Explorer:
? Network connectivity issues
? Look for third-party firewall or antivirus programs
? Turn off the pop-up blocker
? Delete the contents of the Temporary Internet Files folder
? Configure security, content, and advanced settings in Internet Explorer
? Use the System File Checker (Sfc.exe) tool to scan all files that are protected by Windows File Protection (WFP)
? Third-party browser extensions
? Create a new user profile
2. Click Start, Run, type ncpa.cpl, and then press ENTER. Click the Local Area Connection in the right window pane and look to see what is displayed at the bottom Details of the first column of the Network Connections context window. You should see a connection, whether connected and firewalled protected, including the network controller and IP Address.
3. It the Details does not show a proper connection, what happens if you repair it? Right-click the Local Area Connection and select Repair which may or may not restores the connectivity of your network connection. Repair operations attempt to refresh the stored data related to the connection and renew registration with networking services. Repair is used to issue broadcast renew of the Dynamic Host Configuration Protocol (DHCP) address, flush the Address Resolution Protocol (ARP), NetBIOS and domain name service (DNS) local caches, and reregister with Windows Internet Name Service (WINS_ and DNS.)
4. "You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage" (Q956196)."
5. The article [Q314067] explains the procedure that you can use to troubleshoot TCP/IP issues depends on the type of network connection that you are using and the connectivity problem that you may be experiencing. Use either the instructions in the topic Automated troubleshooting or simply click Start, Run, type netsh diag gui, and then press ENTER.
Note: As instructed, "look for any items that are marked in "RED", expand those categories with the small plus in front, and then view the additional details about what the testing showed" and if you have further question concerning "FAILED" items, included them in your subsequent posts -- any item(s) displayed can be highlighted and copied.