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Question

Browser problems after Critical Update

Jul 12, 2014 1:31PM PDT

I am running Win 7 Pro 64 bit & Internet Explorer. Starting 4-5 weeks ago when I start the computer, critical updates are installed. After the install, my email works fine but when I open the browser or try to access pages from my favorites I get the following message with the page address inserted:

This page can't be displayed
Make sure the web address http://g.msn.com is correct
Look for the page on your search engine
Refresh the page in a few minutes

Fix connection problems (button)

At the bottom of the page is: res://ieframe.dll/dnserror.htm

When I try the "Fix connection problems" button it is unable to find a solution.

So, I have been using System Restore to go back to early May. Then everything works fine. I realize this is not a good idea.

Does anyone know what the update might be resetting

Discussion is locked

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Answer
Based on the error
Jul 12, 2014 10:21PM PDT

Based on the error, it looks like you are not getting the correct DNS settings. Such things are usually pretty easy to fix from the command prompt with either a (no quotes) "ipconfig /flushdns" or "ipconfig /renew".

Also, you didn't by chance happen to accept any driver updates from Windows Update did you? If so, when you apply the updates again, make sure NOT to do that. Driver updates from Windows Update are a very common source of problems since Microsoft frequently modifies the drivers before distributing them. Like video drivers distributed via Windows Update will lack OpenGL support causing some games and programs to break. It is very strongly recommended to NEVER accept drivers via Windows Update.

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Based on the error
Jul 13, 2014 10:56AM PDT

So, when I get the "Page cannot be displayed" error message I enter ipconfig/flushdns on the command line of that page?

I just checked the settings for Windows Update & I don't see any place to accept or reject drivers. I have not manually accepted or rejected drivers.

Thanks for the help.

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Can't find command prompt
Jul 20, 2014 3:31AM PDT

Where is the command prompt to enter commands you suggested? I know it is probably obvious but I am probably looking in the wrong places.

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Start > run.
Jul 20, 2014 3:34AM PDT

Dafydd.

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How I get to the command prompt.
Jul 20, 2014 3:34AM PDT

Click start, type in CMD, press the enter key. But given how folk customize Windows, you may have to click on Run.

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Link showing something I need to do at times.
Jul 20, 2014 4:03AM PDT
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Might have been in XP mode.
Jul 20, 2014 4:10AM PDT

Start>all programmes>accessories>command prompt is what I meant to say.

Dafydd.