Browser Problem on Acer Aspire One D255E

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Browser Problem on Acer Aspire One D255E

by Kriss12345678 Sep 2, 2011 2:50AM PDT

I cannot connect to my IE broswer on my netbook. I checked with Verizon to make sure it is not my wireless and they concluded through a series of steps that my connection was good and strong. I tried to call Acer, but they want $99.99 to tell me how to fix it. I just bought the netbook in June and bought the 2-year warranty, but they said it does not cover browser issues. Can anyone help??? It appears that it is connected, but just gets locked up and does not make the connection (continuous spinning circle).

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Best Answer

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Came with Norton and Mcafee

by Kriss12345678 Sep 5, 2011 11:51AM PDT

The machine came with an offer of free trial from Norton or McAfee. We went with the 25 day free trial of McAfee and this problem started after it ran out. Can't install the Norton because I can't connect to the internet.

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Now uninstall both.

by r. proffitt Forum moderator Sep 5, 2011 12:03PM PDT

If need be, ask both makers how to dump this.
Bob

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uninstall question

by Kriss12345678 Sep 5, 2011 12:10PM PDT

I should uninstall both the Norton and Mcafee? Could that be jamming it up, or do you think they are corrupted? If I could get to the internet I could at least change the browser, but whatever it is it won't let me make the connection.....very strange.

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THANK YOU!!!!!!!!!

by Kriss12345678 Sep 5, 2011 12:55PM PDT

Uninstalling totally worked!!!! I can't thank you enough. I just started my semester at school and really needed my computer for class and it was so frustrating not being able to connect to my education links. I appreciate all your help and assistance......thank you...thank you...thank you!!!!

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Sadly I have no explanation why those companies

by r. proffitt Forum moderator Sep 5, 2011 1:01PM PDT

I have no good explanation why those companies do this. The company line is it is for your own protection.

Now that you uninstalled that, install some protection since there are free ones. Try the one in the Google Pack?
Bob

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Purchased Norton

by Kriss12345678 Sep 5, 2011 2:44PM PDT

I just purchased the Norton 360 so hopefully I'll be ok. Thank you again for all your help

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Glad you got it sorted

by MarkFlax Forum moderator Sep 5, 2011 8:25PM PDT

and well done.

Good luck with your new semester.

Mark

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Answer

(NT) Did you try other browsers?

by r. proffitt Forum moderator Sep 2, 2011 2:55AM PDT

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Browser Problem

by Kriss12345678 Sep 5, 2011 5:33AM PDT

Not yet. I have IE and I was going to install Firefox, but I'm worried my computer will run slow because I can't uninstall IE because it is built into the computer.

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No need to uninstall IE

by MarkFlax Forum moderator Sep 5, 2011 5:35AM PDT

It will sit there happily on your system, unused.

Mark

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Browser issue

by Kriss12345678 Sep 5, 2011 6:16AM PDT

Ok, I'll give it a try and see what happens. Thanks so much for your advice

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Installed Firefox

by Kriss12345678 Sep 5, 2011 11:23AM PDT

I successfully downloaded the latest version of firefox and it continues to not connect to the internet.
I also downloaded a trial version of AVG Anti-virus software, ran a full system scan and it came back with no viruses found. It's getting frustrating now...not sure what else I can do.

Back to Windows Legacy OS forum

r. proffitt · Accepted Answer · Sep 5, 2011 11:39AM PDT

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Did it come with Norton?

by r. proffitt Forum moderator Sep 5, 2011 11:39AM PDT

When the 60 or 90 day trial ends, the machines don't connect to the internet. I have very little to work with for details and as such we have to guess.
Bob

Browser Problem on Acer Aspire One D255E

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