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General discussion

Browser Images do not open

Jul 31, 2004 4:08AM PDT

I am using Windows Me as an OS. I have found that on some Web pages that certain images will not open. The image appears blank with a red "x" in the corner. This occurs whether I am using IE6 or Mozilla so it seems browser independent.
I can open the same Web page perfectly on a different computer so the fault is not with the source but must be some problem with my OS.
I will appreciate any advice on solving this problem.

Thanks,

Jim

Discussion is locked

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Re: Browser Images do not open
Jul 31, 2004 6:15AM PDT
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Re: Browser Images do not open
Jul 31, 2004 6:58AM PDT

Hi Bob:

Thanks for responding. I went through the articles you referenced and checked all the settings as suggested. However, I did not find any errors in the IE6 browser set up. Also, I get the same behavior in Mozilla.

It is interesting to note that when I Googled one site I have a problem with (WWW.pchcables.com), The window stored in Google's cache opens perfectly. I don't think it's the site, since I have another machine running XP and that site opens fine in IE6.

Any additional thoughts?

Thanks again,

Jim

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Re: Browser Images do not open
Jul 31, 2004 7:05AM PDT
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''RedX''!
Aug 1, 2004 9:46PM PDT

1. The article [Q298931] discusses Third-party Tool Bands (object that had been introduced with Microsoft Internet Explorer 5.0 to support the Radio Toolbar feature and places a window on a band that is contained by the Rebar control that holds the toolbars) and Browser Helper Objects (Component Object Model (COM) components that are loaded, runs in the same memory context as the browser, and they can perform any action on the available windows and modules) features that have been installed may need disabling when troubleshooting problems.

2. The article [Q283807] discusses a problem concerning the display of a red "X" or a placeholder (blue triangle, and green circle) if Encoding has been set to anything but Western European (Windows) -- something I have not experienced nor do I believe, but anything is possible. If all else fails and this anomaly is experienced on your system, try anything.

a. The article [Q271583] discusses the following two problem which may occur if the Auto-Select option for encoding is not disabled. To do so, on the View menu, point to Encoding, and then click to clear Auto-Select option.

(1) When a Web page is viewed, a blank page may only be seen where the body of the document should display and only the Headers and Footers may be visible.

(2) When an e-mail message in OE is printed, a blank page may print with the Header (To:, From:, Subject, and so on) and Footer information of the e-mail message only.

b. The article [Q202489] states that Global language detection occurs automatically in IE if the Auto-Detect option (on the View menu, point to Encoding) is selected. Since most Web pages contain information that tells the browser what language encoding (the language and the character set) to use -- corresponding language support files must be installed through the IE add-on page, or by clicking the encoding items in the Encoding menu -- the Help file indicates IE will automatically prompt a user to download files as needed). This does not ensure correct font usage however. If the page does not include that information (and you have enabled the Auto-Select feature), Internet Explorer can usually determine the appropriate language encoding to use. However, if the correct language setting cannot be determined automatically, manually set the known appropriate language.

Caveat: It has been reported the following type error message may occur when accessing certain Web sites when the Auto-Select feature has been selected. On the View menu, point to Encoding, and then click to clear Auto-Select option.

3. Though not applicable for Web graphics viewing, the article [Q253788] discusses the behavior that occurs if the Dynamic Data Exchange (DDE) parameters are not specified in the file association properties for an image file type, that when you attempt to open a .jpg file or any other image file, the image may be opened in a separate instance of the program that is associated with the image file type. For example, if Iexplore.exe is associated with .jpg files and you open multiple .jpg files, each .jpg file is opened in a new instance of Internet Explorer.

4. Web Accessories Functionality Turns Off Image Downloading (Q223050): If a Web page is not displayed properly, an ActiveX control might not have loaded or might be out-of-date. The following procedure helps you determine whether an ActiveX control is out-of-date or is causing the problem:

a. Click View, Source on the Internet Explorer main menu and look for (use the search function for the first word listed) source code similar to the following:

OBJECT ID=NewsBrowser WIDTH=92 HEIGHT=244 BORDER=0
STANDBY="Click here for help installing MSNBC News Menu"
CLASSID=CLSID:2FF18E10-DE11-11d1-8161-00A0C90DD90C
CODEBASE=/download/nm0713.cab#Version=3,0,0713,0


Note: The above if found indicates the MSNBC NewsBrowser is an ActiveX control and lists the CLASSID (CLSID) in the system registry, HKCR\CLSID. Also listed is the CODEBASE which indicates where to retrieve the cabinet file for installing the control and the version needed.

b. The necessary control(s) is/are loaded from the Downloaded Program Files folder. If the control(s) cannot be loaded, IE and Windows tries to download the control from the CODEBASE. If that control is corrupted or missing, it might not load and therefore the expected graphics display is missing and replaced with that RedX. Please read the Microsoft Knowledge Base articles:

(1) "Restoring Functionality to the Downloaded Program Files Folder (Q174925)."

(2) "INFO: Why CONFLICT Directories Are Created During Code Download (Q196150)."

c. Use WinFile to examine downloaded program files -- if you're curious because simply opening Explorer and examining this folder isn't very meaningful and only list very few items -- you should see it with File Manager:

(1) Windows Explorer shows a view of the downloaded objects when you view this folder instead of showing the files but they can be viewed using File Manager.

(2) Click Start, Run, type Winfile, and then press Enter.

(3) From the View menu, choose By File Type, and make sure that the check box at the bottom, labeled Show Hidden/System Files is selected and then click OK. If this box is selected, the File Manager will not display the Downloaded Program Files directory.

(4) Progress to the Windows directory and open the directory named "Downloaded Program Files" (files and directory names will be in the usual MS-DOS mode display). You will see a list of the files installed through Internet Explorer, OSD files, and .inf files used to keep track of them.

Warning: It is recommended that you only view these files using File Manager. If you need to remove any of them, use Windows Explorer to view the Downloaded Program Files folder, right-click on the appropriate downloaded object, and select Remove.

d. When viewing a Web page which attempts to load an ActiveX control, a red X may be displayed instead, the ActiveX control may not be loaded, or the Web page may display a message similar to the following, all of which can occur for any of the following reasons, [Q262380]:

(1) The Web page is attempting to load an ActiveX control from the Microsoft Internet Explorer Components Gallery.

(2) The CODEBASE attribute is not specified in the Hypertext Markup Language (HTML) code on the Web page.

(3) The CODEBASE value in the client computer's registry has been modified.

ActiveX control failed to load!-- Please check browser security settings

5. Remember that any application installed that provide options for "add blocking" or "popup stopping" may prevent certain graphics viewing/display and appropriate settings should be set in the application itself. As an example of what this means, please refer to the "Symantec" site to read their discussion concerning Norton products.

6. If the above was of little use, I would suggest repairing IE. But first, Download and use "IEFix" - a general purpose fix for Internet Explorer (Win 98/ME/2000/XP):

a. Registers Urlmon.dll, Mshtml.dll, Actxprxy.dll, Oleaut32.dll, Shell32.dll, Shdocvw.dll, [Q281679].

b. Refreshes Internet Explorer using IE.INF method. Note:

"Unable to Install Internet Explorer 6 on Windows XP (Q304872)"

"How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (Q31837Cool"

c. Initiates "SFC /Scannow" (Win2K&XP), [Q310747].

7. To use the repair tool on Microsoft Windows 2000 and earlier:

a. Click Start, Settings, Control Panel and double-click the Add/Remove Programs icon.

b. Click Microsoft Internet Explorer 6 and Internet Tools.

c. Click Change/Remove (Microsoft

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Re: ''RedX''!
Aug 2, 2004 4:44AM PDT

Bill:

Thank you for the detailed information.

I'll work my way through it and hopefully find a solution.

Regards,


Jim

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Bob and Bill - Found Problem Browser Images do not open
Aug 6, 2004 10:07PM PDT

I found the problem that causes the images not to open in this particular case. I am using HP Guru's Hosts file and apparently one of the entries prevents the images from being retrieved. The entry pointed to the site "store1.yimg.com". Inactivating the Hosts entry with the # sign cured the problem.

Thanks for advice, I appreciate the help.

Jim