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Browser (IE6) just stopped in mid air -- Help please!

I just got an email from a friend who says her IE6 just stopped on her. I'm all out of ideas on how she can get back to surfing again. I told her I'd come here and see if you all have any suggestion for us. Her statistics are below along with her explanation of what happened. I suggested she go to Microsoft and get the new IE 7; however, she cannot get to any website, but still has email capability. She has run all her scans and all show her clean. She has done several restarts as well as complete shutdowns and bootups and still cannot get her browser functions back. Any suggestions out there what we might do?

Thanks Julea

Dell Dimension DIM3000; Intel; Pentium 4 CPU 2.80GHz; 2.79GHz, 512MB of RAM; Win XP Home Ver 2002 SP 2;
IE 6.02900.2180.xpsp.blah,blah SP2.
Modem: Intel 537EP V9x DF PCI Modem (cable (&modem) internet by Roadrunner)
Wireless Router

I was at Delphi forums on my pc.....my laptop was connected to work network thru router....clicked on something in the forum on pc to view another page and page not found....come back later or refresh. Have not been able to access any webpages since. Though, there was a window from Norton popped up and it recommended I stop something which I clicked OK because I always do what Norton recommends. I did it so fast I didn't really read it, just clicked OK. Not sure at what point that happened

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Here's what she gets when trying to get on the Internet

In reply to: Browser (IE6) just stopped in mid air -- Help please!

The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is spelled correctly.

To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.


Cannot find server or DNS Error
Internet Explorer

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(NT) Can someone help me here?

In reply to: Browser (IE6) just stopped in mid air -- Help please!

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Several thoughts...

In reply to: Can someone help me here?

1.) Have her download another browser, such as Firefox, from another computer (such as at the library or at an internet cafe), save it to a flash drive, install it on her computer, and see if she can browse the web using it.

2.) Since she has a router, have her disconnect the router and connect her computer directly to the modem. It could be that the router settings have been altered by mistake.

3.) Have her check her Norton firewall settings to ensure that IE has not been blocked/blacklisted.

4.) Have her download Winsock XP Fix using another computer and install/run it on her own. That will repair any damage caused to the registry concerning internet connectivity.

Let us know.
John

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My guess...

In reply to: Browser (IE6) just stopped in mid air -- Help please!

Something wanted to do a DNS lookup and she told Norton to disallow it which basically prevents her from web surfing as those domain names have to get translated to IPs in order to actually get a web page. This is different from a freeze where one has to kill the program and it totally doesn't work. If you want to confirm this, have her run in a DOS prompt the following: "nslookup www.cnet.com" This should return the IP addresses for the domain www.cnet.com though I think in her case it'll fail.

I would suggest looking in the Norton help to figure out just what got blocked from doing the lookups.

Regards,
JB

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(NT) Tks all; she dumped Norton, went to Avast; all's well!

In reply to: Browser (IE6) just stopped in mid air -- Help please!

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