Question

Browser and other programs quit working on desktop Dell

About 3 months ago, around the same time my MacAfee anti-virus expired, my browser(IE, since Google Chrome wouldn't work on it), and other programs I have been using on the desktop all but disappeared. I can't browse on the computer, and the only program I can successfully use is Second Life. I would love to be able to move files off this desktop so I can restore and purchased an external drive for this purpose, but with the computer not working well I am unable to do even this simple task. I noticed that there was a file listed under favorites(hqghvmeaylnf.exe)and I googled it, seems it's a virus.I'm not sure what to do at this point, I just want my old computer back. It's a 2009 Dell, sorry I can't find the information about specifics because that information doesn't pull up when I try...Please help

Discussion is locked
Follow
Reply to: Browser and other programs quit working on desktop Dell
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Browser and other programs quit working on desktop Dell
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
True.

When some antivirus suites expire they may block the internet "for your protection." I've written this many times and disagree on that action.

As to moving files, some USB drive should be fine but for now use another PC to run the McAfee uninstaller ( it's at http://www.bleepingcomputer.com/download/mcafee-consumer-products-removal-tool/ ) and then try to backup your stuff again.

For a free antivirus I use one over at Ninite.com Here's why I use Ninite:
http://www.howtogeek.com/201354/ninite-is-the-only-safe-place-to-get-windows-freeware/

- Collapse -
Answer
So you've been running 3 mos. w/no antivirus?

It's no wonder you've got one or more viruses. Can you boot to Safe Mode? That's the first thing to try. If so, you can at least save your data. After that you could restore to factory settings per your user guide and reinstall your software.
When you've gotten your system back like you want it, I urge you to get yourself an external hard drive and a good 3rd party backup program. You can set it up to do everything automagically at the time and frequency of your choice. 1 TB external hard drives are about $55 these days and a really good FREE backup program is the Easeus todo backup free which you can download from
http://www.todo-backup.com/products/home/free-backup-software.htm . That can save you a lot of time and frustration the next time something like this happens. Sooner or later it happens to all computers for one reason or another.

Good luck.

- Collapse -
Not exactly..

When my anti-virus expired, the virus hit. Money isn't always available to renew subscriptions right away, but yes, it's been about 3 months now.

- Collapse -
(NT) There are free antivirus programs available, AVG is one.
- Collapse -
Exactly.

I hear you but since we know this name blocks and breaks internet connectivity and more, well it has to go.

Also, with free antivirus so easy to get with Ninite, why would we go without?

- Collapse -
And about getting files out from a banged up OS.
- Collapse -
Forgive me for sounding dense..

I can boot to Safe Mode, but how exactly am I supposed to save my data if this external hard drive I bought won't come up on the computer?

- Collapse -
Don't know about external HD, try USB flash drive - cheap.

You can get a 64 GB USB flash drive for around $17, 128 GB for under $30, so if your external HD doesn't work, get a flash drive.

- Collapse -
Use the option...

When booting into safe mode, use the selection "with networking" in order to use attached USB devices, even a ext. one. You can try that and then check results. Alas, using a friend's or another known good PC, get the AV pgms. or anything that helps you remove malware, virus and such either by burning to CD disc(best, but don't finalize it) or flash drive. These typical work best for disinfection and once actually done or appears so, then boot into normal mode. Re-run the AV pgms. again or more intense one of full scans again and check results. Then run the back-up to ext. HD as that maybe better provided you're disinfected.

I use the free Avast Av pgm. which can do a "boot scan" even before it loads the OS and thus better protect the PC. This very good before normal boot because it helps greatly remove malware or virus before it has a chance to act. Most commerical or paid for AV pgms. have free versions, try just nag you to get the "upgrade/paid for" now and then. As for old McAfee that too can be free but alas only basic. I would still even now totally remove(delete) it because it maybe causing issues, many do or pop-up too often wanting you to re-new again, but that takes resources even if its running no protection thus slows the PC down.

tada -----Willy Happy

tada -----Willy Happy

CNET Forums